Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alanna Sibbald

Cobourg,ON

Summary

Dynamic and results-oriented professional with a proven track record at Instacart Shoppers, adept in customer service and safe driving. Excelled in high-stress situations, enhancing customer satisfaction and operational efficiency. Demonstrated strong work ethic and problem-solving skills, achieving significant improvements in delivery accuracy and team collaboration.


Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Delivery Driver

Instacart Shoppers
12.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Customer Service Representative

Canadian Tire Motorsport Park
09.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

General Assembler

General Motors Co
07.2022 - 11.2023
  • Increased product reliability by meticulously following assembly instructions and blueprints, ensuring accurate component placement.
  • Reduced assembly errors by conducting thorough quality checks and maintaining strict attention to detail.
  • Aided in cost reduction efforts through diligent material usage tracking and waste minimization practices during the assembly process.
  • Conducted regular maintenance on tools and equipment, prolonging their lifespan and reducing downtime due to malfunctions.
  • Completed complex assemblies within tight deadlines, showcasing strong organizational and multitasking abilities.

Construction Flagger

Barricade Traffic Services
07.2021 - 03.2023
  • Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.
  • Facilitated smooth traffic transitions by expertly utilizing two-way radios for precise communication with coworkers at opposite ends of the construction zone.
  • Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
  • Provided essential instructions to foremen, crew chiefs and other flaggers.

Confined Space Rescue Technician

Entec Waste Management
09.2019 - 02.2020
  • Managed inventory levels of critical life-saving tools and equipment used during confined space entry/rescue missions.
  • Reduced response times to emergencies with effective pre-planning and site assessments.
  • Increased overall safety awareness among team members through regular hazard identification exercises.
  • Provided on-site support for industrial clients, mitigating potential risks associated with confined spaces work.

Shift Supervisor

Kentucky Fried Chicken
02.2006 - 02.2009
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

GED -

Durham Continuing Education
Oshawa, ON
06-2012

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Stocking and inventory
  • Multitasking
  • Strong work ethic

Certification

  • Ontario Smart Serve
  • Workplace Hazardous Material Information System (WHMIS)
  • Ontario Worker Health and Safety (OHSA)
  • Confined Space Safety and Awareness
  • Working at Heights

Timeline

Delivery Driver

Instacart Shoppers
12.2022 - Current

General Assembler

General Motors Co
07.2022 - 11.2023

Construction Flagger

Barricade Traffic Services
07.2021 - 03.2023

Customer Service Representative

Canadian Tire Motorsport Park
09.2019 - Current

Confined Space Rescue Technician

Entec Waste Management
09.2019 - 02.2020

Shift Supervisor

Kentucky Fried Chicken
02.2006 - 02.2009

GED -

Durham Continuing Education

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Alanna Sibbald