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Associate Principal Engineer

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Assistant Operations Manager
| BPO Operations (US / APAC / Canada)

Results-oriented operations leader with 15+ years of progressive experience managing large-scale BPO operations for leading global clients across the US, APAC, and Canada regions.
Proven expertise in workforce planning, service delivery, and performance management.
Known for exceeding client KPIs, improving team engagement, and leading data-driven initiatives that drive efficiency and service excellence.
Adept at implementing process improvements, leading WBR/MBR reviews, and aligning teams to achieve strategic business goals.
Demonstrated success in managing blended operations across voice, chat, and email support environments.


Dynamic Assistant Manager at Contact Point 360 with a proven track record in capacity planning and performance evaluation. Expert in optimizing workflows and enhancing customer experience, I successfully led initiatives that improved team productivity and engagement. Adept at conflict resolution, I foster collaborative environments that drive operational excellence and achieve strategic goals.

Knowledgeable and experienced professional with strong background in managing escrow processes and ensuring compliance with legal requirements. Proven track record of successfully overseeing transactions and mitigating risks. Demonstrated expertise in team leadership and customer relations. Highly collaborative, adaptable, and focused on achieving team goals.

Offering background that includes strong interpersonal skills and genuine interest in patient care, eager to learn and grow in healthcare environment. Brings foundational understanding of patient care principles and ability to quickly adapt to new environments.

Autonome et enthousiaste, mes premières expériences m'ont permis de renforcer mes acquis et d'appréhender les différents outils et techniques . En quête de nouveaux challenges, je souhaite rejoindre une organisation à laquelle je pourrais apporter mon dynamisme et mon goût du challenge.

Professionnel de la construction, organisé, ponctuel, précis et loyal, avec une expérience diversifiée couvrant l’estimation, la planification, la coordination, l’exécution et la gestion de projets.
Compétent dans le séquençage des activités de chantier, la planification, doté de solides qualités de leadership et de gestion des responsabilités.
Ouvert à de nouveaux défis et motivé à continuer d’élargir mes connaissances dans le domaine de la construction.

Dynamic supervisor with expertise in customer engagement, team leadership, and process improvement. Proven ability to enhance customer satisfaction and drive operational metrics within diverse teams.

Email and customer success professional with over five years of experience in developing and implementing innovative communication strategies within the energy sector. Expertise in social media management, email marketing, de-escalation, and executing campaigns across diverse brands, consistently driving customer engagement and brand visibility. Proficient in leveraging industry-leading tools such as Mailchimp, Google My Business, Salesforce, and Power BI to deliver measurable marketing results and optimize customer interactions. Committed to enhancing brand presence and fostering strong client relationships through strategic communication initiatives.

Accomplished logistics professional with over 12 years of experience in driving operational excellence, significantly reducing transportation costs, and enhancing customer satisfaction within complex supply chain networks. Expertise in leading large cross-functional teams, executing high-value RFPs, and optimizing routing strategies through data-driven insights and key performance indicators. Recognized for cultivating strong carrier partnerships, developing high-performance teams, and streamlining systems to enhance efficiency and service quality. Skilled in leveraging strategic vision and analytical decision-making to achieve measurable results in fast-paced, high-demand environments.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Summary

Overview

Work History

Supervisor/ Engagement Associate

Ass. Supervisor

Customer service

Manager

Salesperson/Cashier

Supervisor

Ass. Supervisor

Telemarketing Agent

Production Assistance

Owner/Barber

Data Entry

Education

Job Training Programs - Computer,Dialer,Management,Payroll

C.E.G.E.P -

High School -

Skills

References

Timeline

Customer service

Salesperson/Cashier

Supervisor

Ass. Supervisor

Telemarketing Agent

Production Assistance

Owner/Barber

Data Entry

Supervisor/ Engagement Associate

Ass. Supervisor

Manager

Job Training Programs - Computer,Dialer,Management,Payroll

C.E.G.E.P -

High School -

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