Kevin Argueta
Compton
Summary
I am a results-driven technical support professional with leadership experience seeking a role where I can leverage expertise in customer support operations, team leadership, and technical troubleshooting to improve service quality and team performance.
Overview
1
1
Language
12
12
years of professional experience
Work History
Supervisor, Customer Technical Support
Glidewell Laboratories
08.2023 - Current
- Supervise 16 direct reports within a 50-person support team.
- Resolved escalated customer issues, ensuring timely resolutions to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Led process improvements to streamline customer support workflows both internally and externally.
- Enhanced internal knowledge base resources to provide better support and access to information.
- Developed internal and external training video content.
- Managed documentation and training for new and existing products.
Implementation Specialist
Glidewell Laboratories
12.2017 - 12.2020
- Trained customers on system usage and best practices, improving user proficiency and satisfaction.
- Provided post-installation support, facilitating smooth integration and addressing customer concerns.
- Evaluated customer issues to develop tailored solutions for improved satisfaction. and delivered proactive solutions.
- Installed dental milling machines and software at customer sites, enhancing operational capabilities.
Customer Technical Support Specialist / Coordinator
Glidewell Laboratories
01.2015 - 01.2017
- Delivered technical support for software, scanners, and milling machines, ensuring user satisfaction.
- Diagnosed and resolved system issues remotely, enhancing customer experience.
- Escalated complex issues to senior staff.
- Coordinated multiple support channels efficiently to streamline customer interactions.
Education
High School Diploma -
South High School
Torrance, CA06-2012
Skills
- Technical support
- Zendesk, Jira, Target Process
- Support operations
- Technical Documentation
- Training development
- Process Improvement
- Team leadership
- Microsoft Office Suite
- Analytical Thinking
- Detail-oriented
- Customer Training
Languages
Spanish
Native/ Bilingual
Affiliations
- Volunteer - Compass Bible Church HB - Audio/Visual (2014-Present)
Timeline
Supervisor, Customer Technical Support
Glidewell Laboratories
08.2023 - Current
Implementation Specialist
Glidewell Laboratories
12.2017 - 12.2020
Customer Technical Support Specialist / Coordinator
Glidewell Laboratories
01.2015 - 01.2017
High School Diploma -
South High School