Kevin Alexander
Dwight,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Laborer
Chip Away Masonry
02.2010 - Current
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Customer Experience Associate
AnywhereWorks
02.2022 - 04.2022
- Managed confidential customer and client information using the Amazon Connect Lily Contact Control Panel
- Acted as a liaison to various companies under the LEXReception, HelloSells, and AnswerConnect brands by efficiently employing my attention to detail, active listening skills, and positive attitude
- Asked customers questions to determine, verify and solve common problems.
- Provided excellent customer service when performing transfers, active relays, engaging with customers through chats, scheduling appointments, and providing general information on the clients' behalf.
Payroll Administrative Support
Region of Peel
09.2015 - 08.2017
- Managed confidential Peel Regional Police (PRP), Credit Valley Conservation (CVC), and Regional Municipality of Peel employee information using HRMS Payroll
- Filed, labeled, and updated New Hire and Summer Student forms
- Accountable for providing central filing service for all Payroll related documents
- Maintained departmental records management
- Utilized Microsoft Outlook to book monthly Payroll Meetings and off-site meetings
- Opened, date-stamped, and distributed all incoming mail
- Processed requests for file retrieval/re-filing within the department storage archives
- Archived retirement and termination files for Peel Regional Police, Credit Valley Conservation, and Region of Peel employees to ensure records are up-to-date.
Payroll Coordinator
Region of Peel
10.2016 - 06.2017
- Entered and maintained all bank changes, CRA Tax forms (TD1 and TD1ON), additional pay, banking information and general deductions for new and existing employees
- Set up and monitored deductions for Garnishments and Family Responsibility
- Calculated retro payments for rate changes/transfers/new hires, etc
- Entered statutory holiday entitlements in PeopleSoft HRMS
- Handled general Payroll inquiries regarding pay
- Coordinated and reconciled discrepancies in employee's pay for both union and non-union employees
- Edited and submitted all web Records of Employment for The Region of Peel and CVC employees
- Completed and submitted all Service Canada earnings verification requests as well as Revenue Canada address and employment verification requests
- Prepared all payments made through Accounts Payable such as Union Dues, Family Responsibility payments, Garnishees, EHT Tax remittance and United Way utilizing both Microsoft Excel and Microsoft Word functions
- Created and edited off-cycles, as requested
- Acted as a liaison between the Payroll and Public Works departments by processing payroll, ensuring accuracy, running queries, and answering inquires.
Education
Accounting And Payroll Specialist Diploma Program - Accounting And Finance
TriOS College
Brampton, ON01.2022
Office Administration – Executive - Office Administration
Sheridan Institute of Technology & Advanced Learning
Brampton, ON05.2014
Skills
- Office Administration
- Document Processing
- File Management
- Data Entry
- Customer and Client Relations
- Scheduling and Calendar Management
- Advanced Microsoft Office Proficiency
- Research
- Technical Support
- Meticulous Attention to Detail
- Computer Proficiency
- Records Management Systems
Timeline
Customer Experience Associate
AnywhereWorks
02.2022 - 04.2022
Payroll Coordinator
Region of Peel
10.2016 - 06.2017
Payroll Administrative Support
Region of Peel
09.2015 - 08.2017
Laborer
Chip Away Masonry
02.2010 - Current
Accounting And Payroll Specialist Diploma Program - Accounting And Finance
TriOS College
Office Administration – Executive - Office Administration
Sheridan Institute of Technology & Advanced Learning
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