Kevin Agyei
Toronto,ON
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Representative
Enterprise Rent A Truck
Toronto, ON
02.2022 - Current
- Provided product information and recommendations to customers.
- Monitored customer feedback to identify areas for improvement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Delivered heavy duty trucks to different enterprise truck branches for deals.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Flex Driver
FedEx
Toronto, ON
06.2018 - Current
- Loaded and unloaded packages using company-provided equipment safely.
- Conducted vehicle inspections to ensure safety and compliance with regulations.
- Adhered to traffic laws while navigating high-traffic areas during deliveries.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Experienced in driving heavy duty trucks such as a 3-ton & 5-ton.
- Collaborated with team members to optimize delivery schedules and routes.
Construction Worker
AECON
Toronto, ON
01.2018 - 03.2020
- Assisted in the preparation of job sites by clearing debris and setting up materials.
- Mixed and poured concrete for foundations and slabs as required by project specifications.
- Operated heavy machinery to complete various construction tasks efficiently.
- Constructed and installed frameworks using wood, metal, and other materials on-site.
- Communicated effectively with supervisors regarding project progress and any issues encountered.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Transported materials from one site location to another using trucks or trailers.
- Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
Server
Milestones Bar & Grill
Toronto, ON
09.2017 - 03.2019
- Recommended menu items based on customer preferences and dietary needs.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and table settings.
- Delivered exceptional customer service in fast-paced dining environment.
Sales Associate
Sporting Life
Toronto, ON
10.2016 - 04.2017
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
Sales Associate
Footlocker
Toronto, ON
04.2013 - 08.2016
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness and organization of sales floor and stockroom areas.
- Assisted customers in selecting footwear and apparel based on preferences.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
Certified Construction & Home Renovation Technician - Construction & Home Renovation
York Construction Academy
Toronto, ON 11.2024 - 02.2025
Burnhamthorpe Collegiate Institute
Toronto, ONSkills
- Effective communication
- Time management
- Team collaboration
- Adaptability
- Active listening
- Customer service
- Problem solving
Timeline
Certified Construction & Home Renovation Technician - Construction & Home Renovation
York Construction Academy
11.2024 - 02.2025
Customer Service Representative
Enterprise Rent A Truck
02.2022 - Current
Flex Driver
FedEx
06.2018 - Current
Construction Worker
AECON
01.2018 - 03.2020
Server
Milestones Bar & Grill
09.2017 - 03.2019
Sales Associate
Sporting Life
10.2016 - 04.2017
Sales Associate
Footlocker
04.2013 - 08.2016
Burnhamthorpe Collegiate Institute