Kevin Adom
Montreal,QC
Summary
With one year of experience in the banking sector, I have developed solid skills in customer service and client management. My role has enabled me to gain expertise in handling customer inquiries, problem resolution, and achieving performance goals. Accustomed to working with specific objectives , I am results-oriented and driven by customer satisfaction. My methodical approach and commitment to quality standards allow me to deliver effective solutions while ensuring a positive customer experience and adhering to banking industry regulations.
Overview
2
2
years of professional experience
Work History
Bank Advisor Intern
RBC Royal Bank
10.2022 - 06.2023
- Streamlined communication processes, ensuring clients received regular updates on their investments and financial plan progress.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
- Negotiated favorable terms for clients when executing transactions or securing loans, maximizing their financial benefits.
- Participated in networking events to expand professional connections and attract new clientele.
- Met customers day-to-day needs in providing help and advice, as well as identifying sales and referral opportunities
- Handled simple (Credit card, student loan...) and complex credit (Credit Loan, Personal Loan...) requests.
Call Center Representative
FMT Performance
06.2022 - 09.2022
- Compiled statistical information for special reports.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Conducted calls to schedule appointments for automobile dealerships.
Car Rental Agent
Avis Budget Group
11.2021 - 05.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Developed loyal clientele base through consistent follow-up and personalized service offerings.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
Education
Bachelor of Arts - Economic Studies
Université Laval
Québec, Canada06.2022
High School Diploma -
High School Blaise Pascal
Abidjan, Cote D'ivoire06.2017
Skills
- Problem solving oriented
- Attention to detail
- Financials Analysis
- English-professional / French-Native
- Microsoft Excel
- Customer service
- Handling Customer Complaints
- Microsoft Office Suite
- Good communication and writing skills
- Teamwork skills
Timeline
Bank Advisor Intern
RBC Royal Bank
10.2022 - 06.2023
Call Center Representative
FMT Performance
06.2022 - 09.2022
Car Rental Agent
Avis Budget Group
11.2021 - 05.2022
Bachelor of Arts - Economic Studies
Université Laval
High School Diploma -
High School Blaise Pascal
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