Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kevene Ming

Niagara Falls,ON

Summary

Versatile and dependable, with a proven track record at Americana Conference Resort Spa & Waterpark, I excel in multitasking and problem-solving. Demonstrated expertise in cooking, sanitation, and customer service, I enhanced dining experiences by efficiently managing high-volume orders and maintaining stringent cleanliness standards, contributing significantly to workplace efficiency and customer satisfaction.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cook/Casheir/Bartender

Americana Conference Resort Spa & Waterpark
11.2023 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Smoke's Poutinerie

Smoke's Poutinerie
11.2021 - 07.2023
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.

Dishwasher

Mick and Angelos Bar & Eatery
09.2018 - 12.2018
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Education

Stamford Collegiate
Niagara Falls, ON

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Multitasking and organization
  • Kitchen organization
  • Frying
  • Sanitation
  • Kitchen equipment operation and maintenance
  • Portion control
  • Dependability and reliability
  • New hire training
  • Time management
  • Problem-solving
  • Calm demeanor
  • Teamwork and collaboration
  • Patience and empathy
  • Money handling
  • Reliability and punctuality
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Conflict resolution
  • Issue resolution
  • POS system operations
  • ID verification
  • Liquor law compliance
  • Focused and disciplined
  • Positive and professional

Languages

English
Native or Bilingual

Certification

[Completed Smart Serve Online Training Program] 2023-07-17



Completed Ontario`s Violence and. Harassment course Completed workers health and safety awareness PROVIDED BY YMCA Niagara employment services

Timeline

Cook/Casheir/Bartender

Americana Conference Resort Spa & Waterpark
11.2023 - Current

Smoke's Poutinerie

Smoke's Poutinerie
11.2021 - 07.2023

Dishwasher

Mick and Angelos Bar & Eatery
09.2018 - 12.2018

Stamford Collegiate

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Kevene Ming