Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kevelyn Jennifer Loayza Marquez De Corotcov

Calgary,AB

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.


Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bar Supervisor

Princess Cruises
01.2019 - 01.2020
  • Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
  • Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
  • Checked ID cards and verified bar guests were of legal age.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
  • Improved team morale by providing ongoing support, training, and opportunities for professional growth.

Head Bartender

HAUS KARAOKE Bar & Boxes - Daruma Inversiones
05.2018 - 11.2018
  • Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

ROCK N ROLLA Café Snack & Grill
05.2011 - 11.2013
  • Maintained clean and organized bar area.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Communicated with guests to record orders and assess needs.


Bar Waiter

- KURDA Piano Bar - Ipanema Inversiones SAC
08.2009 - 08.2010
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Communicated with guests to record orders and assess needs.
  • Anticipated guest needs and provided proactive service.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.

Education

Diploma - Hospitality And Tourism Management

SAIT - The Southern Alberta Institute of Technolog
Calgary, AB
04.2025

Certificate - Top Skills Bar

CRC-PERU Cruise Center
Lima, Perú
07.2018

Intermediate Certificate - English As A Second Language

Británico
Lima, Perú
07.2012

Skills

  • Performance Improvements
  • Ingredient Preparation
  • Schedule Oversight
  • Staff Scheduling
  • Problem-solving abilities
  • Conflict resolution
  • Customer service excellence
  • Adaptability and flexibility
  • Beverage knowledge
  • Responsible Alcohol Service
  • Bar Management

Languages

Spanish
Native or Bilingual

Certification

  • Pro Serve Liquor Staff Training - October 4, 2023, to October 4, 2028.
  • WHMIS Workplace Hazardous Materials Information System, September 29, 2023.
  • ULTIMATE HOST Certificate Of Achievement, White Hat Academy, October 25, 2023.

Timeline

Bar Supervisor

Princess Cruises
01.2019 - 01.2020

Head Bartender

HAUS KARAOKE Bar & Boxes - Daruma Inversiones
05.2018 - 11.2018

Bartender

ROCK N ROLLA Café Snack & Grill
05.2011 - 11.2013

Bar Waiter

- KURDA Piano Bar - Ipanema Inversiones SAC
08.2009 - 08.2010

Diploma - Hospitality And Tourism Management

SAIT - The Southern Alberta Institute of Technolog

Certificate - Top Skills Bar

CRC-PERU Cruise Center

Intermediate Certificate - English As A Second Language

Británico

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Kevelyn Jennifer Loayza Marquez De Corotcov