KEVANA MCKINNEY
Toronto
Summary
Kevana is a strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Kevana is a detail-oriented team player with strong organizational skills who can handle multiple projects simultaneously with a high degree of accuracy. Kevana is an emerging professional seeking employment in a diverse environment that will engage current skills and allow opportunities for expansion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Management Trainee Intern
Enterprise Rent-A-Car
05.2024 - 08.2024
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality
- Enhanced company revenue by upselling additional services and insurance packages to clients
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and increased satisfied clientele
- Handled maintenance and repair requests to keep vehicles in good condition and maintain renter satisfaction
Shift Manager
Tim Hortons
09.2022 - 04.2024
- Prepared a wide variety of coffee, tea, beverages, and food to hundreds of customers daily from memory
- Provided team members with effective coaching in job duties, sanitization, and safety procedures, while in a fast-paced environment
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports
Customer Service Representative and File Clerk
Cable Bahamas LTD, Business 2 Business Solutions
06.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Identified and corrected inconsistencies in filing systems for increased accuracy
- Managed sensitive or confidential files with attention to data security and storage policies
- Streamlined report generation process by automating repetitive tasks using Excel macros and formulas
Cashier and Receptionist
True Beauty Hair and Nail Salon
06.2019 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Confirmed appointments, communicated with clients, and updated client records
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Assisted customers with returns, refunds and resolving transaction issues
Computer Graphics Operator and News Anchor Intern
ZNS News
06.2019
- Introduced reports to audiences in an instructive, fascinating, and unbiased way
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects
- Accurately documented all operational data, ensuring up-to-date records for review and analysis
Education
Bachelor of Commerce -
Mount Allison University
Sackville, NB05.2025
High School Diploma -
Queens College
Nassau, Bahamas06.2021
Skills
- Hardworking and Responsible
- Excellent written communication and verbal communication
- Reliable, honest, and a team player
- Highly adaptable
- Attention to detail
- Conflict resolution
- Microsoft PowerPoint, Excel and Word proficiency
Certification
- City & Guilds - Pitman Bookkeeping Level 1 First Class Pass
- 9 BGCSE Subject Awards
- GGYA Water Safety Qualification
- Deans List
Affiliations
- Black Students' Union
- Caribbean Students Association
- African Student Society
- Commerce Society
Timeline
Management Trainee Intern
Enterprise Rent-A-Car
05.2024 - 08.2024
Shift Manager
Tim Hortons
09.2022 - 04.2024
Customer Service Representative and File Clerk
Cable Bahamas LTD, Business 2 Business Solutions
06.2021 - 08.2021
Cashier and Receptionist
True Beauty Hair and Nail Salon
06.2019 - 08.2021
Computer Graphics Operator and News Anchor Intern
ZNS News
06.2019
Bachelor of Commerce -
Mount Allison University
High School Diploma -
Queens College
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