KEVALYA RAVAL
ETOBICOKE,Canada
Summary
To pursue a dynamic and challenging career with an organization of repute that gives value addition to the organization as Well as offers opportunity to enhance professional skills while getting a high-level of satisfaction and recognition.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Eden Trattoria Italian Restaurant
04.2023 - Current
- Adheretotimingstandards for products andservices toensure customer receiveordersina timelymanner
- Coordinatewith kitchen staff to deliver accurate food orders
- Coordinateandreview the finalclosing dayreportwhich includes (Transaction Totals, Identify discrepancies,Reconcile if any)
- Revenue management by sorting out the competitiverates for the week or more depending on season
- Handling the extranet and the charge back for all third-Party Companies
- Inventory Check
- Ensuring the smooth operations of computer and other requireddevices i.e
- Key cardmachine
- Works closely withfrontof house team toprovide exceptional food quality
- Resolve customer queriesand complains
- Attend the desk during a high flow of clients
- Supervise the work of other frontdesk staff
- Trainany new hiredstaff for job duties,safety procedures andcompany policies
- Establishwork scheduleand time tables.
Sales Associate
TJX Canada
09.2023 - 01.2024
- Greetcustomers and discuss type, quality andquantity of merchandise or services sought for purchase,rentalorlease
- Achieving establishedgoals
- Directing customers tomerchandise within the store
- Advise customers onuse and care ofmerchandise,and provide advice concerning specialized products or services
- Estimate or quote prices, credit terms, trade-in allowances,warranties and delivery dates
- Prepare merchandise for purchase,rental or lease
- Prepare sales,rental or leasing contracts andacceptcash, cheque, credit card or automatic debitpayment
- Developand implementcross-selling strategies for relevantproducts
- Maintain salesrecords for inventory control
- Operate computerized inventory record keeping andre-ordering systems
- Conductsales transactions through Internet-based electronic commerce.
Sales Executive
Sony Pictures Network Pvt Ltd
09.2018 - 03.2023
- Leadcorporate relationships withscaledmedia agencies and the most strategicmedia suppliers via cold calling over the telephone, butmay involve face to face contactatpresentations, meetingsand business lunches or dinners
- Generating sales plans and selling advertising space to clients
- Tracking own sales achievement vs
- Plan on monthly and quarterly basis, and deploy action-plans to exceed the sales plan target for the year
- Maintained strong relationships with corporate Strategy andbrandmarketing leaders across all regions
- Establishbroad network ofrelationships with andagenciesandexplain them the pricing costand negotiate a fee if necessary
- Interacting with internal (Sales Team, scheduling team, finance Team,revenue management team and with commercial team)aswell as external (Media agencies,clients, etc)
- Coordinate seamlessly with all internal stakeholders to drive higher revenues for the channels and escalate in case of any issue
- Preparedvarious MISreports
- Maintaining andproviding revenuereport to superiors
- Accurately forecast revenue throughout the year &meet or exceedmonthly, quarterly &annual budgets.
Media OperationsExecutive – TV & Digital, Carat Media Service Pvt Ltd
05.2017 - 09.2018
- Managing and executing Media Ad campaigns and keeping track of same
- Responding to media briefs acrossvarious online channels (TV,Digital and print) ina timely fashion
- Assisting withinventory tracking by client, bymedia type, by deal type
- Uploading approved plans from client, purchase order number, templates anddeal trackers on daily basis
- Supporting the media team across keyareas of the campaignlifecycle, from uploading media plans to the agency systems; ensuring campaignchecklists are completeand assisting with campaignreporting
- Collaborating with the finance team to reconcile end of month campaign
- Delivery, ensuring allmedia activityis invoiced accurately and paid on time
- Working with themedia team(s) tocompile end of campaign,weekly,monthlyand quarterly reports
- Coordinating with TV channels andstreaming platforms tomake sure thatall bookings conditions are accurate andina place
- Updating system andgenerating report
- Providing agency buyers/operations team with amonthly bookings status
- Raising estimateas per work order and send the estimate to client for Paying Order Purpose
Subject Matter Expert
Tab Cab Travel Service Pvt Ltd
02.2016 - 09.2016
- Evaluate the business processesand operations by implementing their subject expertise
- Providing knowledge,resources and information to support agents
- Addresscustomers concerns accurately and timely
- Assistadvisors withmaterial request andaccount updates
- Ensuing accuracy of the content
- Coaching and training agents on improving CustomerInteractionand offering advisors guidance
- Showa comprehensive knowledge of products and servicesand their competitive advantages through continues self- improvementand following quality standards.
Customer Relation Officer
Hinduja Global Solution Pvt Ltd
01.2014 - 01.2016
- Listen tocustomers’ concerns, issues and questions
- Have resolved customers’ concerns and answer customers’questions to the best ofmy ability
- Always escalated the unresolved issues to therelevant teammember
- Maintained a positive attitudeand calmlyrespond to customers’ complaints
- Collected promptandaccurate feedback of customers
- Prepared product andcustomer reports bygathering data collected during customer interaction
- Mentored new calling agentsand helped them in learning the process
- Handledthe team and tracked the performance in the absence ofshiftsupervisor.
Education
Bachelor of Commerce - Specialization in Sales and Marketing
University of Mumbai
03.2015
Skills
- Quick learner
- Teamwork
- Attention to detail
- Deliver Value and Quality
- Organized
- Time Management
- Self-motivated
- Ad Serving
- Strong Communication Skills
- Advertising Operation & Sales
- Multi-tasking
- Proficient Computing - 51 WPM
- Problem Solving Attitude
- Advanced user - MS office tools
- Report Writing
- Proficient in Excel
- Critical Thinking
- Presentation skills using PowerBi
Timeline
Sales Associate
TJX Canada
09.2023 - 01.2024
Customer Service Supervisor
Eden Trattoria Italian Restaurant
04.2023 - Current
Sales Executive
Sony Pictures Network Pvt Ltd
09.2018 - 03.2023
Media OperationsExecutive – TV & Digital, Carat Media Service Pvt Ltd
05.2017 - 09.2018
Subject Matter Expert
Tab Cab Travel Service Pvt Ltd
02.2016 - 09.2016
Customer Relation Officer
Hinduja Global Solution Pvt Ltd
01.2014 - 01.2016
Bachelor of Commerce - Specialization in Sales and Marketing
University of Mumbai
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