Kevalkumar Patel
Waterloo,Canada
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
6
6
years of professional experience
Work History
Dispatcher
Sigma-q logistics
Cambridge, Ontario
01.2021 - Current
- Relayed work orders, messages or information using telephones or two-way radios.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Maintained logs of all incoming calls and assigned tasks.
Automotive Technician
Active Green+Ross Tire & Automotive Centre
01.2019 - 01.2021
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
High School Diploma -
Algonquin College
Ottawa, ON01.2019
Bachelor of Science - Mechanical Engineering
Parul University
India, Gujarat04.2017
Skills
- Scheduling
- Complaint resolution
- Follow-up skills
- Complaint handling
- Training development aptitude
- Adaptive team player
- Problem resolution
- Script adherence
- Calm demeanor
- Product education
- Key holder experience
- Warehousing functions
- Customer satisfaction measurement
- Process optimization
- Product and service solutions
- Shipping and receiving
- Customer relations
Timeline
Dispatcher
Sigma-q logistics
01.2021 - Current
Automotive Technician
Active Green+Ross Tire & Automotive Centre
01.2019 - 01.2021
High School Diploma -
Algonquin College
Bachelor of Science - Mechanical Engineering
Parul University
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