Helly Patel
Oshawa,ON
Summary
Effective Scheduling Coordinator promoting more than 2 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
ParaMed Home Health Care
10.2022 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Utilizing Procura's scheduling tools to book, modify, and cancel appointments efficiently
Medical Administrative Assistant
Refining Physiotherapy Clinic
01.2022 - 09.2022
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Called patients to confirm scheduled appointments day in advance.
Client Relationship Manager
Perfect Enterprise
03.2019 - 02.2021
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with graphics team and leveraging productive and open client communications.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Education
Post Graduate Diploma - Healthcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.2022
Bachelor of Science - Chemistry
Gujarat University
Ahmedabad09.2020
Skills
- Data Entry
- Procura Software Proficiency
- Proficient in Microsoft Office Suite
- Schedule Management
- Patient confidentiality and strong organization
- HIPAA Compliance
- Patient Interviews
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Scheduling Coordinator
ParaMed Home Health Care
10.2022 - Current
Medical Administrative Assistant
Refining Physiotherapy Clinic
01.2022 - 09.2022
Client Relationship Manager
Perfect Enterprise
03.2019 - 02.2021
Post Graduate Diploma - Healthcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Chemistry
Gujarat University
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