Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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Ketzy Garcia

Burnaby,Canada

Summary

Results-driven professional with over six years of experience in customer service and administrative support, specializing in claims management and client negotiations. Demonstrates strong adaptability and attention to detail, excelling in fast-paced environments while effectively multitasking. Proven track record of fostering collaboration and independence with a proactive, solutions-oriented mindset. Committed to delivering exceptional client service and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dog Bather

PetSmart
Vancouver, Canada
11.2023 - Current
  • Appointment scheduling & client coordination
  • Customer service & inquiries handling
  • Pet records & data management
  • Inventory & supply management
  • Staff scheduling & workflow coordination
  • Compliance, safety & hygiene tracking
  • Marketing, social media & promotions
  • Internal & external communication
  • File organization & data entry

Coordinator Assistant

Instituto Mexicano Del Seguro Social (IMSS)
Mexico, Mexico
08.2019 - 07.2023
  • Multichannel communication management
  • Case assignment & workflow oversight
  • Record-keeping & compliance
  • Task delegation & efficiency optimization
  • Issue identification & problem-solving

Administrative Assistant

Instituto Mexicano Del Seguro Social
Mexico, Mexico
08.2017 - 08.2019
  • Office management & scheduling
  • Record-keeping & data entry
  • Task delegation & workflow coordination
  • Document preparation & review
  • Claims processing & case tracking
  • Client communication & support
  • Meeting coordination & minutes taking
  • Research & problem-solving
  • Policy compliance & confidentiality

Education

Associate's degree - Arts

La Salle Collage
Vancouver, BC
02.2025

Master's degree - Gender and Humans Rights

Academia Interamericana de Derechos Humanos
Saltillo, Coah.
09.2021

Bachelor's Degree - Law

Universidad Autonoma De Coahuila
Coahuila, MX
07.2017

Skills

  • Office Administration
  • Conflict Management Skills
  • Documentation Proficiency
  • Analytical Problem-Solving
  • Organizational Skills and Efficiency
  • Effective Team Management
  • Clear Interpersonal Skills

Certification

Serving It Right, 08/2024, 08/2029

Personal Information

Willing To Relocate: Anywhere

Languages

Spanish
Native/ Bilingual

Timeline

Dog Bather

PetSmart
11.2023 - Current

Coordinator Assistant

Instituto Mexicano Del Seguro Social (IMSS)
08.2019 - 07.2023

Administrative Assistant

Instituto Mexicano Del Seguro Social
08.2017 - 08.2019

Associate's degree - Arts

La Salle Collage

Master's degree - Gender and Humans Rights

Academia Interamericana de Derechos Humanos

Bachelor's Degree - Law

Universidad Autonoma De Coahuila

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Ketzy Garcia