Ketzy Garcia
Vancouver,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Lawyer
Instituto Mexicano Del Seguro Social
08.2017 - 08.2023
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Drafted agreements, contracts and other legal documents.
- Negotiated with opposing groups or individuals to reach resolutions, avoid litigation and accomplish goals of clients.
Coordinator of Attention to Complains
Instituto Mexicano Del Seguro Social
08.2017 - 07.2023
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Investigated and resolved customer inquiries and complaints quickly.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
Bachelor's Degree in Law - Law
Universidad Autonoma De Coahuila
Coahuila,Mexico07.2017
Skills
- Assisting Lawyers
- Reading Comprehension
- Teamwork and Collaboration
- Building Trust and Relationships
- Time Management
- Managing Multiple Priorities
Timeline
Lawyer
Instituto Mexicano Del Seguro Social
08.2017 - 08.2023
Coordinator of Attention to Complains
Instituto Mexicano Del Seguro Social
08.2017 - 07.2023
Bachelor's Degree in Law - Law
Universidad Autonoma De Coahuila
Similar Profiles
Roberto Ruelas GuardiolaRoberto Ruelas Guardiola
Especialista de Personal at Instituto Mexicano del Seguro Social en México (IMSS)Especialista de Personal at Instituto Mexicano del Seguro Social en México (IMSS)
Marcos Páramo PérezMarcos Páramo Pérez
Médico Adjunto Del Servicio De Neumología at Instituto Mexicano Del Seguro SocialMédico Adjunto Del Servicio De Neumología at Instituto Mexicano Del Seguro Social
Carlos Alberto Rodríguez HuertaCarlos Alberto Rodríguez Huerta
Medico Familiar at Instituto Mexicano Del Seguro SocialMedico Familiar at Instituto Mexicano Del Seguro Social
Fernando Romero TrujilloFernando Romero Trujillo
Medico No Familiar at Instituto Mexicano del Seguro SocialMedico No Familiar at Instituto Mexicano del Seguro Social
Shunsuke SuetsuguShunsuke Suetsugu
Flight Instructor at Professional Flight CentreFlight Instructor at Professional Flight Centre