Ketzy Garcia
Vancouver,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Lawyer
Instituto Mexicano Del Seguro Social
Mexico
08.2017 - 08.2023
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Drafted agreements, contracts and other legal documents.
- Negotiated with opposing groups or individuals to reach resolutions, avoid litigation and accomplish goals of clients.
Coordinator of Attention to Complains
Instituto Mexicano Del Seguro Social
Mexico
08.2017 - 07.2023
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Investigated and resolved customer inquiries and complaints quickly.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
Bachelor's Degree in Law - Law
Universidad Autonoma De Coahuila
Coahuila,Mexico07.2017
Skills
- Assisting Lawyers
- Reading Comprehension
- Teamwork and Collaboration
- Building Trust and Relationships
- Time Management
- Managing Multiple Priorities
Timeline
Lawyer
Instituto Mexicano Del Seguro Social
08.2017 - 08.2023
Coordinator of Attention to Complains
Instituto Mexicano Del Seguro Social
08.2017 - 07.2023
Bachelor's Degree in Law - Law
Universidad Autonoma De Coahuila