Ketkiben Purabia
Halifax,Canada
Summary
Results-driven professional with 6+ years of experience in sales, marketing, brand development, and project management. Expertise in crafting comprehensive brand and consumer-driven marketing plans. Skilled in managing diverse administrative tasks and utilizing technology for optimized workflows. Actively seeking a challenging role to leverage expertise in talent acquisition, relationship building, and communication within a dynamic company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Travel Advisor | Customer Support
Concentrix
Dartmouth, Canada
02.2024 - Current
- Handle incoming customer inquiries regarding travel purchases, providing prompt and professional responses while following standard scripts and procedures to ensure quality and consistency
- Assess customer reservations needs and preferences by utilizing effective questioning techniques, ensuring tailored recommendations and seamless booking experiences
- Manage reservations for lodging (hotel), air (flight), car rentals, and various activities, maintaining a high level of accuracy and attention to detail
- Communicate clearly and efficiently with customers, confirming booking details and assisting with upcoming travel plans
- Answer phone calls and provide accurate information to potential customers, promoting a friendly and helpful customer experience
- Greet and converse with customers in a courteous, friendly, and professional manner, creating a positive interaction for all customers
- Offer customized travel recommendations based on individual customer needs and preferences, ensuring satisfaction and optimized travel experiences
- Conduct research on travel options, hotel room rates, destinations, and packages according to inventory, enabling well-informed customer guidance
- Process travel transactions by entering accurate and complete reservation information into relevant systems, ensuring smooth and efficient booking processes
- Follow legal scripts verbatim, maintaining compliance with company policies and legal standards while achieving sales and quality goals
- Support customers with itinerary changes or cancellations, handling adjustments professionally and accurately
- Address general travel-related and site-specific inquiries, providing correct information to enhance customer understanding
- Experience with flight booking software, specifically Amadeus / GDS, for accurate and efficient travel arrangements
Recruitment Specialist (Internship)
Think Big Services
Ontario, Canada
04.2022 - 11.2022
- Performed a range of recruitment activities including sourcing, mass mailings, and mass text messaging, assisting top-tier IT consulting firms in identifying qualified candidates for their needs
- Collaborated with hiring managers twice a week, actively engaging in discussions to understand detailed job requirements and align recruitment efforts with organizational goals
- Processed and managed a high volume of documentation, ensuring accuracy and compliance with company procedures and industry standards
- Conducted thorough resume reviews and candidate screenings to compile shortlists of qualified candidates
- Supported the recruitment team in developing job postings, managing applicant tracking systems, and maintaining up-to-date records of candidate interactions
Assistant Marketing Manager
Sigma Corporate Solutions
Gujarat, India
04.2017 - 11.2020
- Conducted end-to-end recruitment processes, overseeing the entire candidate delivery cycle from initial screening to final selection
- Updated and maintained the database by accurately uploading applicant data into the Applicant Tracking System, Job Diva, ensuring data integrity and accessibility
- Scheduled and coordinated meetings, organized travel arrangements, and maintained executive calendars, enhancing overall efficiency for candidates and clients
- Conducted comprehensive analyses of existing filing methods, identifying inefficiencies and proposing improvements for optimized data organization
- Greeted clients and candidates, ensuring a welcoming environment and providing regular updates to higher management on recruitment and project progress
- Managed day-to-day operations, overseeing administrative tasks and staff management to ensure smooth functioning of the office
- Created and promoted corporate conferences and events, supporting brand visibility and fostering relationships with clients
Digital Marketing Executive
Sigma Corporate Solutions
Gujarat, India
04.2014 - 04.2017
- Developed and posted technical job ads on IT job boards, social media, and other relevant channels, targeting suitable candidates for specific roles
- Utilized strong written and verbal communication skills to draft job descriptions, correspondence, and candidate evaluations, contributing to effective recruitment processes
- Sourced, screened, and compiled shortlists of qualified candidates for various technical roles, enhancing the talent pool for the organization
- Performed office administrative duties such as data entry, printing, scanning, and document uploading, maintaining organized records and supporting recruitment workflows
- Leveraged technology and software tools including MS Office, Job Diva, and B-Line to streamline recruitment processes and demonstrate proficiency in various office applications
Online Chat Representative (US Client)
Effective Teleservices Pvt. Ltd
Gujarat, India
12.2010 - 03.2014
- Provided prompt, courteous responses to a high volume of inbound chats, functioning as a dedicated online chat representative for Verizon’s U.S
- Customer base
- Proactively initiated engaging conversations with customers, identifying potential sales opportunities, and promoting new products and special offers, contributing to increased customer acquisition and revenue growth
- Executed seamless sales transactions for Verizon's digital products, managing a substantial volume of chat interactions while ensuring a focus on customer satisfaction and sales success
- Identified and assessed customer needs, offering personalized solutions and qualifying leads to enhance the customer experience and build lasting relationships
- Informed customers about ongoing promotions and new or upgraded products, demonstrating comprehensive knowledge of Verizon's offerings
- Maintained operational integrity by completing system documentation accurately and keeping detailed records of interactions
- Surpassed metrics for productivity, quality, and customer experience through the use of diverse tools and streamlined processes
- Kept a thorough understanding of Verizon's systems, network infrastructure, and products, ensuring informed support for customer inquiries
- Utilized advanced proficiency in MS Excel and internal databases to track customer information, promotions, products, and services, ensuring meticulous record-keeping
Education
Post-Graduation diploma - Human Resources Management Program
Niagara University
11.2022
Post-Graduation - Digital & Content Marketing Certificate
York University
12.2021
Master of Arts -
Gujarat University
04.2011
Skills
- Attention to Detail
- Multitasking
- Time Management
- Organization
- Spreadsheet Management
- Microsoft Office Suite
- Team Collaboration
- Conflict Resolution
- Adaptability
- Customer Service
- Sales Support
- Typing Speed: 60 WPM
Certification
- Emergency First Aid with CPR 'B'
- Food Handler (Food Safety) Certificate
- Valid Nova Scotia Class 5 Driver’s License
- Smart Serve Certificate
- TICO Certified (The Travel Industry Council of Ontario)
- Vulnerable Sector Police Background Check
- Expertise in Travel Software – Amadeus / GDS
- Fully Vaccinated
- Licensed Security Guard – Ontario
Timeline
Travel Advisor | Customer Support
Concentrix
02.2024 - Current
Recruitment Specialist (Internship)
Think Big Services
04.2022 - 11.2022
Assistant Marketing Manager
Sigma Corporate Solutions
04.2017 - 11.2020
Digital Marketing Executive
Sigma Corporate Solutions
04.2014 - 04.2017
Online Chat Representative (US Client)
Effective Teleservices Pvt. Ltd
12.2010 - 03.2014
Post-Graduation diploma - Human Resources Management Program
Niagara University
Post-Graduation - Digital & Content Marketing Certificate
York University
Master of Arts -
Gujarat University
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