Ketisha Watson
Los Angeles
Summary
Dynamic customer service professional with extensive experience at Target, excelling in transaction processing and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and team collaboration. Recognized for maintaining high standards of service and cleanliness, fostering strong customer relationships, and efficiently managing inventory. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
8
8
years of professional experience
Work History
Cashier
El Pollo Loco
Los Angeles
02.2025 - Current
- Maintained cleanliness and organization of the cashier area and dining space.
- Handled cash, credit, and gift card payments accurately and securely.
- Restocked supplies, including napkins, utensils, and condiments as needed.
- Provided friendly customer service to enhance guest experience at restaurant.
- Followed health and safety guidelines while preparing food orders for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Representative
Smart And Final
Los Angeles
04.2023 - 02.2025
- Collaborated with team members to improve service efficiency.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Guest Advocate
Target
Manhattan Beach
03.2020 - 04.2023
- Processed transactions accurately using point-of-sale systems.
- Handled returns and exchanges according to company guidelines efficiently.
- Engaged with guests to create a welcoming shopping environment consistently.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Resolved customer complaints in a professional manner.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Assisted other departments when needed to maintain efficient operations.
- Maintained cleanliness standards throughout the store area.
- Answered customer inquiries regarding store policies and procedures.
- Operated equipment such as scanners and scales to process transactions accurately.
- Monitored sales floor activity to identify potential theft or fraud issues.
- Provided product knowledge to customers on the features and benefits of products.
- Processed online orders using point-of-sale systems.
- Handled payment processing and provided customers with receipts and proper bills and change.
Sales Associate
Macy's
Manhattan Beach
01.2018 - 02.2020
- Trained new staff on sales techniques and store policies effectively.
- Supported promotional events by setting up displays and organizing merchandise.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA05-2003
Skills
- Cash handling
- Point-of-sale operation
- Transaction processing
- Payment reconciliation
- Inventory management
- Customer relationship management
- Problem solving
- Team collaboration
- Transaction handling
- Money handling
Timeline
Cashier
El Pollo Loco
02.2025 - Current
Customer Service Representative
Smart And Final
04.2023 - 02.2025
Guest Advocate
Target
03.2020 - 04.2023
Sales Associate
Macy's
01.2018 - 02.2020
High School Diploma -
Hawthorne High School
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