Summary
Overview
Work History
Education
Skills
Timeline
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Keterria Pritchard

San Diego,CA

Summary

Professional sales expert prepared to bring extensive experience in driving revenue and building customer loyalty. Known for focus on team collaboration and delivering results. Reliable and adaptable, ready to meet changing business needs with strong interpersonal and analytical skills.

Overview

8
8
years of professional experience

Work History

Sales Advisor

Specturm Data Services
01.2024 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Built relationships with customers to encourage repeat business.
  • Managed sales and finished in the top 10% in the company for sales quota

Customer Service/ Sales Associate

AT&T Loyalty Retention
12.2020 - 01.2024
  • Utilized exceptional communication skills to serve as the telephone expert to handle various customer inquiries/issues related to billing, service, and other miscellaneous telecommunication products and services.
  • Generated revenues through the sale of various Wireline, Wireless, and High-Speed Internet services by demonstrating effective sales techniques to understand customer needs and overcome objections. Maintained aggressive daily/monthly sales objectives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Night Audit

Home2/Hilton Garden Inn-Atlanta, GA
08.2019 - 12.2020
  • Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.
  • Responsible for auditing the previous day's receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast.
  • Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.

Front Desk

Home2/Tru By Hilton-Murfreesboro, TN
09.2017 - 08.2019
  • Greets and assists all guests during arrival and departure.
  • Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
  • Coordinates the delivery of guest services by other hotel departments and outside vendors.
  • Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
  • Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
  • Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
  • Acts as manager on duty when manager is not available.
  • Maintains information and communication sources such as room inventory, lost and found log telephone information, logbook, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.

Education

Bachelor of Business Management - Finance

Middle Tennessee State University
Murfreesboro, Tennessee
12.2019

Skills

  • Leadership
  • Conflict Resolution
  • Contract Negotiation
  • Subject Matter Expert
  • Training
  • Interpersonal skills
  • Brand awareness
  • Cross-selling services
  • Sales experience
  • Revenue generation
  • Upselling strategies

Timeline

Sales Advisor

Specturm Data Services
01.2024 - Current

Customer Service/ Sales Associate

AT&T Loyalty Retention
12.2020 - 01.2024

Night Audit

Home2/Hilton Garden Inn-Atlanta, GA
08.2019 - 12.2020

Front Desk

Home2/Tru By Hilton-Murfreesboro, TN
09.2017 - 08.2019

Bachelor of Business Management - Finance

Middle Tennessee State University

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Keterria Pritchard