Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ketanya Christie

Airdrie,AB

Summary

An enthusiastic, hardworking and coachable person with exceptional social and communication skills with customer service background. Dedicated to adhering to all health and safety guidelines while serving in the food and beverage or hospitality. Committed to being an excellent team player while seeking opportunities for development through coaching and practice.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Crumbl Crew Member

Crumbl Cookies
06.2023 - 08.2023
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Became familiar with products to answer questions and make suggestions.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

McDonald's Crew Member

McDonald's
08.2021 - 08.2023
  • Performed shift change tasks daily to maintain the store's aesthetics and ensure smooth operation.
  • Delivered complete food orders to guests and continuously ensured customer satisfaction through attentive listening to resolve complaints and issues, honor requests.
  • Learned the products swiftly to accurately answer questions and make suggestions as a cash operator at the front counter, drive-thru and other areas.
  • Complied with the food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness while preparing meals and monitoring production.
  • Sanitized all equipment, surfaces, dining and food preparation areas for maximum health, safety and customer satisfaction.
  • Restocked workstations with supplies as well as the food display cases with fresh selections to maintain short turnaround time during busy periods.
  • Trained new employees and supported teammates and functioned effectively on all shifts with the managerial coaching provided.
  • Maintained a sociable persona, promptly greeted all patrons and processed payments and estimated and accurately communicated wait times at both the customer window and sales register.
  • Trained new team members on procedures, customer service, and sales techniques.

Babysitter

Self-employed
05.2015 - 03.2020
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Enforced rules to teach good manners and maintain safe environment.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
  • Cared for children aged 0 - 9, including tasks such as preparing meals, feeding, dressing and directing activities.
  • Coordinated after-school activities and transportation for practices and events.
  • Calculated amount owed for services and collected payment from parents.
  • Assisted children with bathing and potty training to instill good hygiene from young age.

Education

Bachelor of Science - Nursing

Red Deer Polytechnic
Red Deer, AB
06.2026

High School Diploma -

W.H. Croxford High School
Airdrie, AB
06.2021

Skills

    • Behavior Management
    • Child Safety Procedures
    • First aid and CPR certified
    • Conflict Resolution
    • Friendly, positive attitude
    • Ingredient and Food Preparation
      • Server and Staff Support
      • Dependable and Cooperative
      • Teamwork and Collaboration
      • Reliable Team Worker
      • Cash Register Operations
      • Adaptability and Flexibility

Certification

  • Certified First Responder, St. James Ambulance Saint-Jean, Aug 18, 2022 - Aug 18, 2025
  • Certified Basic Life Support Provider, Heart and Stroke, May 12, 2023 - May 2024
  • Food Safety Certified, SafeCheck, June 10, 2023 - June 10, 2028

Timeline

Crumbl Crew Member

Crumbl Cookies
06.2023 - 08.2023

McDonald's Crew Member

McDonald's
08.2021 - 08.2023

Babysitter

Self-employed
05.2015 - 03.2020

Bachelor of Science - Nursing

Red Deer Polytechnic

High School Diploma -

W.H. Croxford High School

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Ketanya Christie