Ketan Singh

• Operated with safety and skill to avoid accidents and delays.
• Provided passenger assistance, collected fares and offered schedule and route information.
• Accepted and processed fares.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Followed company policies and procedures and maintained compliance with standards.
• Inventoried bus emergency and first aid supplies and equipment.

Provided positive first impressions to welcome existing, new and potential customers.

• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Tracked stock using company inventory management software.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Processed product returns and assisted customers with other selections.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Reduced corporate risk by managing shrink processes and controlling inventory levels.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

• Resolved problems promptly to elevate customer approval.
• Handled cash accurately and prepared deposits.
• Motivated, trained and disciplined employees to maximize performance.
• Managed team schedule with eye for coverage needs and individual strengths.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Taught staff strategies for completing work and smoothly carrying out senior management directives.
• Performed pricing and estimates based on customer needs and requirements.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.