Summary
Overview
Work History
Education
Skills
Timeline
Generic

KETAN PATEL

Kelowna,BC

Summary

Versatile and dedicated Hospitality Professional with over 8 years of experience across international fine dining and Canadian food service management. Proven expertise in supervising high-volume teams, optimizing shift operations, and maintaining top-tier food safety standards. Adept at driving customer satisfaction and operational efficiency in both quick-service and full-service environments.

Overview

9
9
years of professional experience

Work History

Shift Manager

Wendy’s
03.2025 - 12.2025
  • Started as a Team Member and promoted to Shift Manager after 3months
  • Led daily shift operations, ensuring strict adherence to speed-of-service and food quality benchmarks.
  • Mentored and supervised a team of 10+ staff members, managing real-time labor costs and task delegation.
  • Handled inventory management, cash audits, and health and safety compliance.
  • Knowledge of all the stations Sandwich,Grill,Front,Drive thru from opening to closing duties.

Team Member

BarBurrito
12.2024 - 02.2025
  • Delivered high-quality customer service in a fast-paced, high-volume environment.
  • Managed POS transactions and food assembly with a focus on accuracy and presentation.

Food Service Supervisor

Chopped Leaf
08.2022 - 11.2024
  • Oversaw all front-of-house and back-of-house functions for a healthy-casual dining brand.
  • Spearheaded staff training programs to improve service consistency and product knowledge.
  • Monitored food waste and managed vendor relations to maintain healthy profit margins.
  • Supervised daily food preparation and service operations to ensure quality and adherence to safety standards.


Team Member to Restaurant Manager

Various Roles
01.2017 - 01.2022
  • Key Establishments: Les Amis (Michelin-starred) and Kailash Parbat Restaurant.
  • Progressed through increasingly responsible roles, from entry-level trainee to management.
  • Mastered elite fine-dining protocols and high-volume restaurant supervision.
  • Managed guest relations, staff scheduling, and operational standards.

Education

Canada

Diploma - Hospitality Management

FTMS Global Academy
Singapore
11.2017

Skills

  • Leadership: Staff Training, Shift Management, Performance Tracking
  • Operations: Inventory Control, Cash Handling, Labor Management, POS Proficiency
  • Service: Fine Dining Etiquette, Quick Service (QSR) Expertise, Guest Recovery
  • Compliance: Food Safety Standards, Workplace Health & Safety, HACCP Awareness
  • Decision-making
  • Cash handling
  • Customer service focus

Timeline

Shift Manager

Wendy’s
03.2025 - 12.2025

Team Member

BarBurrito
12.2024 - 02.2025

Food Service Supervisor

Chopped Leaf
08.2022 - 11.2024

Team Member to Restaurant Manager

Various Roles
01.2017 - 01.2022

Diploma - Hospitality Management

FTMS Global Academy

KETAN PATEL