Ketan Patel
Stittsville,ON
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
14
14
years of professional experience
Work History
Store Manager
Subway restaurant
Kanata, Ontario
05.2015 - 08.2024
- Assessed operational efficiency of the store's departments.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Updated POS system with new products and promotional offers.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
Team Manager
Subway & Food restaurant
Waterloo, Ontario
01.2011 - 03.2015
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
Education
Associate of Science - Diploma Plastics ENGINEERING
Nirma University & Diploma Science
Sharkhej, Ahmedabad05-2003
High School Diploma -
Shertha J.M.G High School
Shertha, Gandhinagar 04-2001
Skills
- POS Systems
- Store Merchandising
- Report Generation
- Partnership Building
- Promotional planning
- Employee Training
- Supply Ordering
- Retail Inventory Management
- Shift Scheduling
- Customer Service Management
- Payroll Management
Timeline
Store Manager
Subway restaurant
05.2015 - 08.2024
Team Manager
Subway & Food restaurant
01.2011 - 03.2015
Associate of Science - Diploma Plastics ENGINEERING
Nirma University & Diploma Science
High School Diploma -
Shertha J.M.G High School