Ketan Kumar
Brampton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Administrator
Qasource
04.2019 - 04.2023
- Designed and implemented VLANs, improving network performance and reducing broadcast storm issues across the company’s internal LAN.
- Worked extensively with ISPs, troubleshooting leased line issues, and improving network uptime.
- Installed, configured, and maintained desktop computers, laptops, and peripherals such as printers and scanners.
- Managed user accounts, permissions, and password resets in Active Directory.
- Responded to tickets via [ticketing system, e.g., ServiceNow/Freshdesk] and ensured timely resolution based on SLAs.
- Diagnosed and resolved issues with Microsoft Office 365, including Outlook, Teams, and OneDrive.
- Supported remote users using tools such as AnyDesk, TeamViewer, and Windows Remote Desktop.
- Assisted in software deployments and updates across multiple devices using centralized management tools.
Education
Post-Graduate Certificate - Project Management in Information Technology
Canadore College of Applied Arts And Technology
08-2024
Skills
- Ability to install and support Windows and Mac OS/X operating systems
- Windows OS (7/10/11) installation, configuration, and troubleshooting
- Microsoft Office 365 support
- Active Directory user and group management
- Hardware installation, upgrades, and troubleshooting (printers, desktops, laptops)
- Remote support tools (eg, TeamViewer, AnyDesk, Remote Desktop)
- Antivirus and security software support
- In-depth knowledge of network protocols (TCP/IP, DNS, DHCP, SSL, VLAN, VPN)
- Strong hands-on experience with network switch configuration and management (Cisco, Arista, Aruba)
- Virtualization expertise using VMware and Microsoft Hyper-V)
Certification
- Cisco Certified Network Associate (CCNA R&S)
- Cisco Certified Network Professional (CCNP ENCOR)
Technical Proficiency
Networking Hardware: Cisco 1720, 2821, 2921, 3725, 3745 Series Routers, Cisco 2950, 2960, 3750, 9200 & 9300 Series Switches, Cisco ASA Firewalls, Polycom SoundStation IP, Cisco WLC 2504 and 3504.
Operating Systems & Platforms: Microsoft Windows (7 to 10), Windows Server (2008 to 2016), Mac OS/X, Ubuntu.
Tools & Technologies: Cisco, VMware ESXi, Microsoft Hyper-V, SolarWinds NPM, PRTG, Nagios, IFTOP, SARG, MRTG, Wireshark, NMAP, OpenVAS, Snort IDS.
Languages
English
Professional Working
Timeline
IT Administrator
Qasource
04.2019 - 04.2023
Post-Graduate Certificate - Project Management in Information Technology
Canadore College of Applied Arts And Technology
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