Ketan Chaudhary
Toronto,ON
Summary
Proven track record at Group Touchette, enhancing customer loyalty through expert complaint resolution and complex problem-solving. Skilled in cross-functional team collaboration and analytical thinking, significantly boosting customer satisfaction. Demonstrates proficiency in computer skills and teamwork, achieving results beyond standard expectations.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Associate
Group Touchette
01.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Escalated issues to proper supervisors when standard processes were not effective.
Customer Service Associate
Group Touchette
04.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Niagara College
Toronto08.2024
Skills
- Customer Complaint Resolution
- Complex Problem-Solving
- Cross-Functional Team Collaboration
- Teamwork and Collaboration
- Computer Skills
- Analytical Thinking
Timeline
Senior Customer Service Associate
Group Touchette
01.2023 - Current
Customer Service Associate
Group Touchette
04.2022 - 01.2023
High School Diploma -
Niagara College
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