KETAN BAINS
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Financial Services Representative, Personal Banking Associate position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
B2B Account Manager
Ducmeta Inc.
04.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Conducted morning workshops to increase the performance of new recruits.
- Boosted sales revenue through identifying upsell opportunities and presenting tailored solutions to clients and bringing 20% of team sales everyday.
- Coordinated seamlessly with delivery teams to ensure timely completion of projects while meeting or exceeding client expectations.
- Increased customer retention by building strong relationships and providing personalized account management.
- Conducted thorough witness interviews for comprehensive case understanding and successful prosecution.
Sales Agent
IO Solutions Call Center
10.2022 - 01.2023
- Provided exceptional customer service to clients over phone
- Utilized skill-based routing and analytics to optimize delivery and ensure efficient resolution of customer concerns
- Demonstrated flexibility and adaptability in responding to unanticipated complexities and challenges
- Consistently met or exceeded performance metrics, including customer satisfaction ratings and resolution times
- Adaptability and flexibility in responding to diverse customer needs and challenges.
Student representative
Hanson college
09.2023 - 04.2024
- Providing instructional support, administering surveys, remind my fellow students of important deadlines for instructional work, promoting peer tutoring services, promoting academic counselor services, and other tasks which facilitate the smooth delivery of instruction, assisting with attendance, photocopying class material.
B2B Account Manager
Ducmeta Inc.
05.2017 - 06.2018
- Boosted sales revenue through identifying upsell opportunities and presenting tailored solutions to clients.
- Coordinated seamlessly with delivery teams to ensure timely completion of projects while meeting or exceeding client expectations.
- Increased customer retention by building strong relationships and providing personalized account management.
After-school Tutor (Math's & Science)
Zeeta Career Institute
07.2017 - 03.2019
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Education
Organization Management -
Hanson College
Toronto, ON04.2024
Project Management -
National College of Science And Technology (Montreal)
Montreal, QC06.2023
Masters of Technology, Biochemical Engineering -
Indian Institute of Technology, Kharagpur
India05.2021
Bachelor of technology in Biotechnology -
Indian Institute of Technology, Roorkee
India05.2017
Skills
- Sales Expertise
- Management
- Decision making
- Investments
- Time management
- Adaptability
- Active listening
- Strategic thinking
- Risk management
- Computer literacy
- Team work
- Communication
- Microsoft outlook
- Microsoft PowerPoints
- Microsoft excel
- Cash counting
- Customer relationship development
- Sales and Cross-Selling
- Friendly
- Product Promotion
- Data Analysis
Certification
INVESTMENT FUNDS IN CANADA ,CANADIAN INVESTMENT FUND COURSE (Passed the exam with Grade : 71% in the first attempt).
Activities
- Core Team Member: ‘Marketing' and ‘Audio/Visuals' core team member at BioTsav (Annual technical festival of Indian Institute of Technology).
- Coordinator in the event ‘IDEAS' ( paper presentation competition ) during COGNIZANCE 2016' (Largest annual technical festival of Indian Institute of Technology, Roorkee).
- Member of National Sports Organization (weightlifting and Gymnastics)
- Awarded with Bronze medal (3rd position) at Institute open in the sport of weight lifting at IIT Roorkee.
- Member of Sponsorship Team of ‘Sangram' ( Annual sports fest of IIT Roorkee)
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
B2B Account Manager
Ducmeta Inc.
04.2024 - Current
Student representative
Hanson college
09.2023 - 04.2024
Sales Agent
IO Solutions Call Center
10.2022 - 01.2023
After-school Tutor (Math's & Science)
Zeeta Career Institute
07.2017 - 03.2019
B2B Account Manager
Ducmeta Inc.
05.2017 - 06.2018
Organization Management -
Hanson College
Project Management -
National College of Science And Technology (Montreal)
Masters of Technology, Biochemical Engineering -
Indian Institute of Technology, Kharagpur
Bachelor of technology in Biotechnology -
Indian Institute of Technology, Roorkee
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