Kester Nwakaeze
Assistant Manager/Spanish Language Expert
Calgary
Summary
Results-focused Supervisor offering 4 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Agile and adaptable team leader with stellar work history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
4
4
Languages
Work History
General Manager of Security
Hampton Inn & Suites
09.2016 - 03.2020
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized efficiency by coaching and mentoring 25 personnel on ideal principles, industry practices, company procedures and hi-tech security system.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Received superior customer service satisfaction scores for 8 consecutive quarters.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 15%.
- Maintained organized, safe and clean hotel facility to keep productivity high and maximize customer satisfaction.
Loss Prevention Specialist
ALPS - Advantage Loss Prevention Services
05.2012 - 09.2016
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Provided loss control reporting for prospects and clients.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Sales Associate
Sport Chek
09.2008 - 05.2012
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained records related to sales, returns and inventory availability.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Bachelor of Arts - Linguistics
University Of Calgary
Calgary, Alberta, Canada 05.2016 - Current
Bachelor of Science - Finance
University Of British Columbia - Okanagan
Kelowna, British Columbia, Canada 09.2008 - 06.2012
High School Diploma -
St. Anne High School
Calgary, Alberta, Canada 09.2007 - 06.2008
Skills
Performance improvement
undefinedTimeline
General Manager of Security
Hampton Inn & Suites
09.2016 - 03.2020
Bachelor of Arts - Linguistics
University Of Calgary
05.2016 - Current
Loss Prevention Specialist
ALPS - Advantage Loss Prevention Services
05.2012 - 09.2016
Sales Associate
Sport Chek
09.2008 - 05.2012
Bachelor of Science - Finance
University Of British Columbia - Okanagan
09.2008 - 06.2012
High School Diploma -
St. Anne High School
09.2007 - 06.2008
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