Summary
Overview
Work History
Education
Skills
Timeline
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Keslyn Henson

Murrieta

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling, and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

2
2
years of professional experience

Work History

Barista

The Crafted Scone
10.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Shift Lead Manager

Burger Lounge
12.2021 - 07.2023
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Set overall vision and provided team leadership.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Completed after shift review reports to remind supervisors of completed work.

Barista

Abode Coffee
03.2023 - 05.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.

Education

EMT Certified -

Southern California EMS (EMT) Training Institute
Lake Elsinore, CA
02.2022

High School Diploma -

Linfield Christian School
Temecula, CA
06.2021

Skills

  • POS Systems
  • Menu Memorization
  • Opening and Closing Duties
  • Team work
  • Cash Handling
  • Hospitality Service Expertise
  • Professional Demeanor
  • Performance Improvement
  • Team Leadership
  • Safe Food Handling
  • Friendly and Outgoing
  • New Hire Training

Timeline

Barista

The Crafted Scone
10.2023 - Current

Barista

Abode Coffee
03.2023 - 05.2023

Shift Lead Manager

Burger Lounge
12.2021 - 07.2023

EMT Certified -

Southern California EMS (EMT) Training Institute

High School Diploma -

Linfield Christian School

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Keslyn Henson