Kesia Doku
Etobicoke,ON
Summary
At Planet Fitness, I excelled as a Member Service Representative, leveraging my exceptional customer service and problem-solving skills to enhance member satisfaction and drive service sales. Known for my positive attitude and ability to remain calm under pressure, I consistently resolved issues, contributing to a welcoming club environment. My multitasking abilities and teamwork further supported our goals, showcasing my dependability and critical thinking.
Overview
1
1
year of professional experience
Work History
Member Service Representative
Planet Fitness
04.2023 - 04.2024
JOB DESCIPTIONS
- Provided exceptional customer service to members and guests.
- Assisted with membership sign-ups and cancellations.
- Maintained cleanliness and organization of the front desk area.
- Addressed and resolved member concerns and issues.
- Promoted and sold club services and products.
Education
Applied Science
Monsignor Fraser College - Norfinch Campus
Toronto, ONSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem Resolution
- Calm Under Pressure
- Critical Thinking
- Multitasking Abilities
- Dependable and Responsible
- Time Management
- Verbal Communication
Timeline
Member Service Representative
Planet Fitness
04.2023 - 04.2024
Applied Science
Monsignor Fraser College - Norfinch Campus