Keshvi Patel
Surrey
Summary
Driven Associate of Science graduate with a solid foundation in biology, chemistry, and health sciences. Capable in using organizational strengths, problem-solving techniques, and clear communication to support teams. Skilled in data entry, precise record keeping, and fundamental laboratory procedures. Enthusiastic about healthcare and ready to gain professional expertise in positions like laboratory assistant, medical office assistant, or healthcare aide in Canada's healthcare system.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer, Community Health Centre
05.2022 - 11.2022
- Supported community health events and assisted with organizing medical outreach activities.
- Provided guidance and support to diverse groups of individuals.
- Passionate about learning and committed to continual improvement.
Education
Associate of Science - Science
Alexander College
Burnaby07-2025
Skills
- Knowledge of medical terminology and basic lab techniques
- Computer proficiency: MS Office, EMR software
- Strong organizational and data-entry skills
- Excellent communication and patient interaction
- Team collaboration and time management
Languages
English
Certification
Health and Safety in Caregiving
Timeline
Customer Service Representative
04.2023 - Current
Volunteer, Community Health Centre
05.2022 - 11.2022
Associate of Science - Science
Alexander College
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