Keshia Peniston
Scarborough,ON
Summary
Dynamic Spa Owner and Personal Support Worker with a proven track record in enhancing client satisfaction and building strong relationships. Skilled in spa operations and employee training, I increased profit margins through strategic vendor partnerships and implemented effective safety protocols. Excelled in client service, fostering a loyal clientele and expanding community visibility. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Spa Owner
11.2014 - Current
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Collaborated with product vendors to secure high-quality supplies at cost-effective rates, improving overall profit margins.
- Developed a loyal clientele through consistent high-quality services and attentive care.
- Established partnerships with local businesses for cross-promotional opportunities, expanding visibility within the community.
- Optimized appointment booking processes through the implementation of an easy-to-use online scheduling system.
- Resolved client concerns promptly and professionally, ensuring their satisfaction with the spa experience and preserving a strong reputation within the industry.
- Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
- Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
- Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members.
- Analyzed market trends to make informed decisions regarding pricing structures and service offerings that catered to client needs.
Personal Support Worker
02.2007 - 05.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
Education
No Degree - Medical Aesthetician
Avola College
Toronto, ON11.2014
Personal Support Worker
Centennial College of Applied Arts And Technology
Scarborough, ON08.2010
Skills
- Spa operations
- Upselling Services
- Health and Safety Regulations
- Employee Training
- Staff Management
- Small business operations
- Verbal and written communication
- Relationship Building
- Customer Relations
- Client Service
- Sales Leadership
- Business launch
- Customer Service
Languages
English
Native or Bilingual
Certification
Personal Support Worker Certificate 2010 From Centennial College
Medical Aesthetician Certificate 2014 From Avola College
Timeline
Spa Owner
11.2014 - Current
Personal Support Worker
02.2007 - 05.2023
No Degree - Medical Aesthetician
Avola College
Personal Support Worker
Centennial College of Applied Arts And Technology