Keshia McClendon
Tampa,United States
Summary
Highly motivated Human Resources Supervisor with 7+ years of administrative/customer service and project management experience in the United States Air Force. Excellent client and administrative project management skills performing supervisory/management roles. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Expertise in improving efficiency, resolving problems and providing exceptional leadership.
Overview
9
9
years of professional experience
Work History
Implementation Manager
Metlife
Tampa, Florida
07.2022 - Current
- Obtain required information to complete the installation process from sales and service partners, brokers and customers
- Complete final review of plan design features and administrative services and communicates to the implementation team
- Identify implementation-related problems and work with manager or senior staff to resolve issues
- Effectively load administration systems to ensure accurate plan design and efficient customer structure
- Conduct weekly or periodic status meetings with various parties to review progress and resolve issues
- Transfer cases to the appropriate administration group once implementation is complete
- Improvement and strategic Projects during off peak season.
Customer Service Section Supervisor
United States Air Force
San Antonio, Texas
01.2021 - 02.2022
- Services over 15,000+ personnel and their families performing customer service
- Manages 13 lower ranking members of section creating structure and 100% Proficiency
- Updates personal records of civilians, contractors, DOD civilians and active-duty personnel
- Updates and implements policies for 3 military DOD installations in San Antonio
- Answers over 60 phone calls in a day
- Manages review, updates Commanders calendar
- Oversaw Commander programs
- In charge of the GTC (government travel Card program)
- Update Calendars/appointments/task weekly meeting powerpoints
- Developed checklist/in-processing out processing
- In charge of unit sharepoint site
- Reports, and rosters for over 12K active-duty military members.; counseled 150 personnel on new PME requirements/verified 5K NCOs PES codeensured all records promotion ready
- Monitored multiple databases to keep track of all company inventory
- Successfully led key projects which resulted in zero mishaps
- Responsible for the accuracy of All Airman and supported over 5,000 active-duty members & 7 geographically separated units (GSU) throughout MS, TN, AL, & GA
- Maintained accurate history100% accountability achieved w/AFPC
- Oversaw the tracking, quality review, updates, uploads of awards & decorations reporting programs
- Maintained 100% squadron strength accountability; tracks leave/TDY/in/out processing for all unit personnel
- Wing escort program manager oversaw 300 members during base projects secured over $450M worth of assets
- Identified 120 Nuclear assets
- Ensured compliance for inspection.
Commanders Executive
United States Air Force
San Antonio, Texas
05.2019 - 12.2020
Officer And Enlisted Promotion Technician Data
PROMOTION TECHNICAN, United States Air Force
Hampton, Virginia
01.2017 - 07.2018
Force Manager (Project Coordinator)
United States Air Force
Columbus, Mississippi
10.2015 - 12.2016
Commanders Executive (Executive Assistant CEO)
United States Air Force
, US
08.2014 - 10.2015
Education
BA In Business Leadership -
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
01.2017
Associates In Human Resource Management -
COMMUNITY COLLEGE OF THE AIR FORCE, US
01.2016
High School Diploma -
WASHINGTON HIGH SCHOOL
05.2013
Skills
- Trained on average 100,000 personnel a year on new plans/programs worldwide
- ABILITIES File/records maintenance for more than over 100,000 personnel
- Organized
- Proficient in updating in several databases
- Proficient in navigating and utilizing Microsoft Office
- Reports generation and analysis
- Computer proficient
- PowerPoint Proficient
- Obtained Secret Security Clearance
- Excel specialist
- Microsoft word proficient Training and development
- Client-focused Proficiency in customer service and files maintenance and improvement
- Human Resources
- DOD Experience
- Microsoft PowerPoint
- Microsoft Word
- Excel
- Front Desk
- Project Management
- Typing speed 45WPM
- System Administrative
- Status Updates
- Organizational Systems
- Group Insurance
- Corrective Actions
- Project Team Coordination
- Timely Project Completion
Timeline
Implementation Manager
Metlife
07.2022 - Current
Customer Service Section Supervisor
United States Air Force
01.2021 - 02.2022
Commanders Executive
United States Air Force
05.2019 - 12.2020
Officer And Enlisted Promotion Technician Data
PROMOTION TECHNICAN, United States Air Force
01.2017 - 07.2018
Force Manager (Project Coordinator)
United States Air Force
10.2015 - 12.2016
Commanders Executive (Executive Assistant CEO)
United States Air Force
08.2014 - 10.2015
BA In Business Leadership -
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Associates In Human Resource Management -
COMMUNITY COLLEGE OF THE AIR FORCE, US
High School Diploma -
WASHINGTON HIGH SCHOOL
Similar Profiles
Hawazen BakilHawazen Bakil
PBM Preapproval Officer at MetlifePBM Preapproval Officer at Metlife
Khalan TolsonKhalan Tolson
Senior Risk Analyst & Policy Underwriter at MetlifeSenior Risk Analyst & Policy Underwriter at Metlife
Yezenia GarciaYezenia Garcia
Security Officer at MetlifeSecurity Officer at Metlife
Rup RoyRup Roy
Senior Data Engineer at MetLifeSenior Data Engineer at MetLife
Dan SuedeDan Suede
Community Solutions Account Executive at Spectrum TelecommunicationsCommunity Solutions Account Executive at Spectrum Telecommunications