Keshia Johnson
Summary
Driven Assistant Manager with a proven track record at Tim Horton's, adept in operations management and cost reduction. Excelled in enhancing customer service, leading to repeat business, and implemented a mentoring program to boost staff development. Skilled in budgeting and finance, achieving significant waste reduction and aligning with sales targets. Demonstrates exceptional task delegation and performance evaluation capabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Horton's
10.2016 - 07.2024
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Completed staff payroll
Education
High School Diploma -
Pauline Johnson Collegiate & Vocational School
Brantford, ONSkills
- Task Delegation
- Cost Reduction/control
- Staff Training and Development
- Sales Reporting
- Operations Management
- Budgeting and finance
- Workload Management
- Recruiting and interviewing/hiring
- Employee Performance Evaluations
- Money Handling
- Compliance understanding
- Consulting
- Schedule oversight
- Payroll
Languages
English
Full Professional
Certification
First Aid
Timeline
Assistant Manager
Tim Horton's
10.2016 - 07.2024
High School Diploma -
Pauline Johnson Collegiate & Vocational School
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