KESHIA BALATAYO
Ajax,Canada
Summary
Professional labourer with hands-on experience in factory settings. Skilled in equipment operation, assembly line work, and quality control. Strong emphasis on teamwork and adaptability to meet production goals. Reliable and responsive to shifting demands, ensuring efficient workflow and high output.
Overview
13
13
years of professional experience
Work History
Assembly Line Work
Prenco Progress & Engineering Incorporated
04.2019 - 10.2024
- Assembling wire sets for automobile manufacturers
- Ensuring quality and accuracy of wire set specifications according to customer’s request
- Working in cells to manufacture a daily quota of 70+ wire sets or 1400 Polaris wire leads
- Testing crimping machines daily to ensure tolerance
- Packaging and labelling boxes to be shipped out to various manufacturers & garages
Crew Training and Team Leader
McDonalds Canada
06.2013 - 04.2019
- Shared best practices on customer service, operations efficiency, and compliance in food safety
- Engaged and motivated staff on a daily basis to provide a positive work environment
- Created a collaborative community that affirms diversity
- Provided value added service by cross selling while keeping the customer’s best interest
- Ensured restaurant cleanliness in accordance with Operational Safety and Health standards
- Implemented conflict resolution best practices aimed to prevent miscommunication and encourage teamwork
- Enhanced customer experience and increased brand loyalty by taking the initiative to create ‘Golden Moments’ for every customer
- Used excellent product knowledge to educate customers and resolve inquiries on services and products
- Assisted the management team with back office related administrations as well as inventory audit for opening and closing shift
Associate
Operation Christmas Child
12.2012 - 12.2012
- Created memorable moments for attendees by anticipating needs and procurement of thoughtful gifts
- Repacked various merchandise to best suit the needs of the participants to ensure the best holiday experience
Crew Member
Boston Pizza
01.2012 - 06.2012
- Ensured all morning preparations are complete before opening hours
- Communicated effectively during busy hours to maximize production and reduce stress of other staff members
- Actively listened to customer inquiries and provided value added solutions by sharing good product knowledge
- Updated management on inventory levels before they became critical to give leeway for the manager to get additional goods before it interferes with the operation needs
- Provided excellent customer service by always servicing with a positive attitude
Counselor
Church in Toronto – KIDS Camp
06.2011 - 08.2011
- Created engaging and thought-provoking activities for children between the age 9 – 12
- Engaged parents and guardians to gathered feedback to enhance future experiences
- Quickly built rapport with both attendees and parents and established a trusted relationship built on respect
Education
OSSD – Ontario Secondary School Diploma -
J.Clarke Richardson Collegiate
06.2012
Certificate - Cyber Security
University of Toronto Continuing Studies
06-2023
Skills
- 9 years of customer service experience, providing value added services to enhance customer experience
- Effectively communicate with multiple levels of management to learn and share best practices
- Implement regulatory and compliance related changes in a timely manner
- Able to build and maintain client relations by keeping the customer’s best interest in mind and upholding the integrity of the organization
- Proficient in Microsoft Word, Excel (VLOOKUP and PivotTable), PowerPoint
- First Aid LEVEL A and Smart Serve certified
- Occupational Health & Safety certified
- Safe Check Canadian Food Safety certified
Languages
English
Native or Bilingual
Timeline
Assembly Line Work
Prenco Progress & Engineering Incorporated
04.2019 - 10.2024
Crew Training and Team Leader
McDonalds Canada
06.2013 - 04.2019
Associate
Operation Christmas Child
12.2012 - 12.2012
Crew Member
Boston Pizza
01.2012 - 06.2012
Counselor
Church in Toronto – KIDS Camp
06.2011 - 08.2011
OSSD – Ontario Secondary School Diploma -
J.Clarke Richardson Collegiate
Certificate - Cyber Security
University of Toronto Continuing Studies
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