Keshawna Myles
Long Beach
Summary
Results-driven social services and public safety professional with extensive experience in case management, housing stability programs, crisis intervention, and emergency response coordination. Demonstrated ability to manage complex caseloads, support vulnerable populations, and collaborate with multidisciplinary teams to improve client outcomes. Skilled in program compliance, HMIS reporting, crisis de-escalation, and coordinating community resources. Proven success working in fast-paced, high-pressure environments while maintaining accuracy, professionalism, and strong communication.
Overview
6
6
years of professional experience
Work History
Police Dispatcher
Long Beach Police Department
07.2024 - Current
- Manage high volume emergency and non-emergency communications, coordinating timely response for police and fire services.
- Collect and document critical incident information to support accurate dispatch and emergency response coordination.
- Maintain calm and effective communication with callers experiencing crisis or high stress situations.
- Utilize dispatch communication systems to document incidents and support public safety operations.
Social Worker
Enterprise Social Worker
06.2020 - 12.2025
- Delivered psychosocial assessments and crisis intervention services to individuals and families.
- Advocated for clients by connecting them with social services, mental health resources, and community programs.
- De-escalated high stress situations using evidence-based intervention strategies.
- Collaborated with physicians and interdisciplinary teams to address social determinants impacting health outcomes.
Case Manager
Upward Bound House
10.2022 - 06.2025
- Managed intake assessments and eligibility screening for housing assistance programs.
- Coordinated with housing locators to secure safe and stable housing placements for program participants.
- Provided ongoing case management and life skills development support to promote long-term self-sufficiency.
- Maintained compliance with grant and program guidelines through accurate documentation and reporting.
- Monitored and tracked client outcomes using HMIS data systems.
Emergency Management Specialist
Horne
01.2021 - 09.2022
- Supported California’s COVID-19 Rent Relief Program assisting tenants affected by the pandemic.
- Conducted document verification and eligibility reviews to process rental assistance applications.
- Communicated with tenants and landlords to collect documentation and expedite case approvals.
- Contributed to high volume processing efforts supporting statewide eviction prevention initiatives.
Education
Bachelor of Arts - Criminal Justice, Sociology
Clark Atlanta University
Atlanta, GA05-2019
Skills
- Case Management
- Crisis Intervention
- Client Advocacy
- Housing Stability Programs
- HMIS Data Systems
- Emergency Response Coordination
- Behavioral Health Support
- Program Coordination
- Community Resource Navigation
- Documentation & Compliance
- Conflict Resolution
- High Volume Case Processing
Timeline
Police Dispatcher
Long Beach Police Department
07.2024 - Current
Case Manager
Upward Bound House
10.2022 - 06.2025
Emergency Management Specialist
Horne
01.2021 - 09.2022
Social Worker
Enterprise Social Worker
06.2020 - 12.2025
Bachelor of Arts - Criminal Justice, Sociology
Clark Atlanta University