Keshavi Sall
Surrey,BC
Summary
Customer-facing professional with 3+ years of front desk and retail service experience across fast-paced hospitality and grocery environments. Proven ability to handle high customer volumes, resolve concerns efficiently, and maintain organized, welcoming service areas. Trilingual communicator with a strong record of professional, courteous service to culturally diverse clientele.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Canadian Tire
Vancouver, BC
03.2026 - Current
- Assisted customers on sales floor and at service counter, providing product guidance and resolving inquiries to enhance customer experience in high-traffic retail environment.
- Processed transactions accurately and efficiently, maintaining smooth POS operations across busy shifts.
- Collaborated with team members to maintain organized product displays and ensure shelves remained stocked and accessible for efficient customer browsing.
Social Media Manager Intern
Social Shosha
Ludhiana, Punjab
02.2025 - 10.2025
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Created captions, visuals, and post copy for audience engagement.
- Tracked platform activity and prepared performance reports.
- Monitored comments, messages, and community feedback daily.
- Scheduled posts using social media management tools.
Service Representative
Bozzini's Restaurant
Surrey, BC
10.2024 - 01.2025
- Greeted and seated guests promptly, coordinated front desk during peak periods to enhance guest experience and improve table turnover.
- Accurately recorded and relayed customer orders, collaborating with kitchen staff to ensure timely and correct order fulfillment.
- Greeted and seated guests promptly, managing front desk coordination during peak service periods to minimize wait times and maximize table turnover.
- Managed front-of-house operations, including phone handling, reservation management, and seating coordination, ensuring smooth service flow.
Education
Certificate - Digital Marketing Foundations
British Columbia Institute of Technology
Burnaby, BC 09.2026 - 10.2026
High School Diploma -
Sat Paul Mittal School
Ludhiana, PunjabVideo Editing
/
Ludhiana, Punjab 05.2019 - 06.2019
Skills
- Customer Conflict Resolution
- POS & Billing Systems
- Social media management
- Team Collaboration
- Attention to Detail
- Content creation
- Customer service
Activities
- Guest anchor, one episode of Voice Of Punjab Chhota Champ season 5
- Freelanced content for small businesses like fashion boutique clients
Languages
English (Professional), Hindi & Punjabi (Bilingual)
Timeline
Certificate - Digital Marketing Foundations
British Columbia Institute of Technology
09.2026 - 10.2026
Customer Service Associate
Canadian Tire
03.2026 - Current
Social Media Manager Intern
Social Shosha
02.2025 - 10.2025
Service Representative
Bozzini's Restaurant
10.2024 - 01.2025
Video Editing
/
05.2019 - 06.2019
High School Diploma -
Sat Paul Mittal School