Keshav Nagabhushana

• Modernized brokerage platform, migrating legacy systems (equities, bonds, derivatives, FX) to a cloud-first, API-driven architecture, enhancing scalability, compliance, and reducing settlement times by 35%.Tools: AWS Cloud, FIX Protocol, ISO 20022, SWIFT, FIS trading systems, Micrisift Dynamics 365.
• Embedded AI-based risk profiling into onboarding and compliance workflows, strengthening AML/KYC checks and cutting manual workload by 50%.Tools: Comply Advantage, TensorFlow Lite, Power BI dashboards.
• Built SabPay, a cross-border QR payment platform enabling travelers and SMEs to “pay like a local” across UPI, PayNow, DuitNow, and PromptPay; eliminated FX fees, simplified merchant integration, and secured MAS sandbox approval. Tools: QR interoperability standards, Stripe APIs, Azure AD, Firebase, React Native.
• Partnered with regulators (MAS, BNM, Bursa, RBI) and vendors (FIS, Constellation Payments) to ensure compliance with AML, FATCA, ISO 27001, and cross-border regulations, enabling faster approval cycles and smoother market entry.Tools: n8n automation, Jira/Confluence.
• Directed product roadmap and vendor management for hybrid deployments (on-prem trading + cloud payments), aligning technology strategy with business goals and regulatory requirements.

• Led multi-market rollout of centralized e-commerce and CRM systems across 12 markets and 8 brands, consolidating customer engagement and subscription while cutting operational workload by 70%.
• Defined and executed digital transformation roadmap, aligning 40+ global stakeholders and vendors across IT, business, and marketing.
• Implemented multi-language, multi-warehouse architecture, ensuring scalability, compliance, and governance for enterprise-level operations.
• Established feedback loops and analytics dashboards, reducing resolution time by 35% and improving adoption rates.
• Tools/Tech: Microsoft Dynamics 365 (CRM workflows & integrations), Adobe Magento (CMS), Stripe, Ordergroove (subscriptions), REST APIs, MuleSoft, Tableau.

• Delivered SaaS logistics platform integrating CRM, claims management, and ESRI ArcGIS mapping for predictive route optimization and service coverage planning.

• Reduced claims cost by 80% (USD $120K → $25K) through predictive analytics and spatial risk modeling.

• Partnered with engineering and carriers to deploy API-first architecture, enhancing contact center SLA compliance and operational visibility.

• Tools/Tech: Salesforce CRM, ESRI ArcGIS Enterprise (route optimization & spatial analysis), Tableau (BI dashboards), REST APIs, BPMN tool, Twilio (contact center).

• Digitally transformed contact center, migrating from Intercom to Freshdesk, integrating ticket automation, proactive alerts, and AI-assisted troubleshooting, reducing customer queries by 45% and improving CSAT/NPS.
• Built automated troubleshooting workflows using IoT sensor data (weight, IR, rotation) processed through AWS IoT Core and TensorFlow Lite models, enabling predictive maintenance and real-time issue resolution.
• Implemented automated returns and warranty management integrated with NetSuite supply chain workflows, streamlining RMA approvals and logistics handoffs.
• Led CMS transformation to improve digital customer experience — launched Roti Calculator (consumption planning tool), extended warranty/protection plan options, and subscription pricing models for consumables and HAAS (Hardware-as-a-Service), increasing retention and recurring revenue.
• Scaled operations to 21 countries, with localized pricing, multi-currency support, and subscription commerce features, growing recurring revenue by 22%.
• Tools/Tech: NetSuite (supply chain), Freshdesk, Intercom, AWS IoT Core, TensorFlow Lite, Shopify Plus, Stripe, ReferralCandy, Power BI, Jira/Confluence.

• Scaled Adidas SEA online revenue from $180K → $1M/month by launching limited drops, gift-with-purchase campaigns, and youth-focused digital activations.
• Delivered CRM-integrated omnichannel experiences forCalvin Klein, enabling unified customer profiles and targeted campaigns, reducing bounce and increasing conversion.
• Implemented Microsoft Dynamics 365 CRM for Uniqlo, enabling centralized customer data, loyalty management, and improved customer service workflows.
• Integrated SAP ERP with CRM and e-commerce platforms to streamline inventory, order management, and fulfillment.
• Rolled out Timberland and Calvin Klein loyalty programs, improving repeat purchase rates and customer lifetime value.
• Clients Supported: Adidas, Uniqlo, Calvin Klein, Timberland.
• Tools/Tech: Microsoft Dynamics 365 (CRM for Uniqlo), SAP ERP, Magento, Shopify, SFCC, Mulesoft.

• Designed and deployed ESRI ArcGIS-based route optimization for FedEx delivery drivers, integrated into handheld devices to improve delivery accuracy and reduce mileage.
• Enhanced the solution from static to dynamic routing, enabling real-time adjustments based on package volumes, traffic conditions, and service commitments.
• Collaborated with FedEx operations and IT teams to refine workflows, improving on-time delivery rates and reducing route planning effort for dispatch managers.
• Developed and tested software applications to meet client needs.
• Supported J.P. Morgan Chase (Asset & Wealth Management and Investment Banking divisions) by gathering requirements and implementing process automation