Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keshav Kumar

Kelowna,BC

Summary

Well-qualified management with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

2
2
years of professional experience

Work History

Property Service Associate

Firstservice Residential
02.2023 - Current


  • Part of the professionally managing team to manage Kelowna's two luxurious residential towers at OneWater in Downtown.
  • Working with North America largest property management company Firstservice Residential.
  • Pleasantly greeted customers and residents asked open-ended questions to better determine needs.
  • Responded to resident calls and emails to answer questions about products and services.
  • Providing and activating the key FOB's for the residents by following the bylaws.
  • Maintained and managed resident files and databases.
  • Managing the bookings of the guest suite in the building and taking care of Check in and out.
  • Communicated effectively with owners, residents, and on-site associates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.
  • Provided accurate answers and solutions to resident concerns, inquiries and complaints by following the rules and bylaws of the building.
  • Maintained the operations of the building and send reports to the strata manager.

Customer Service Manager

Walmart
11.2021 - 01.2023
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with customer requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Education

Diploma - Communication And Journalism

Okanagan College
Kelowna, BC
04.2024

Skills

  • Sales and Marketing
  • Client Relationship Building
  • Data Entry
  • Excellent MS excel skills
  • Repair Quality Inspections
  • Excellent Communication
  • Complaint Resolution
  • Multitasking and Organization

Languages

English
Native or Bilingual
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Property Service Associate

Firstservice Residential
02.2023 - Current

Customer Service Manager

Walmart
11.2021 - 01.2023

Diploma - Communication And Journalism

Okanagan College

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Keshav Kumar