Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keshav Kawatra

Surrey,BC

Summary

Versatile and accomplished professional with a background as a Supply Chain Manager in previous roles and currently serving as an Operations Manager. My education in Business Management, combined with extensive work experience, has equipped me with a comprehensive skill set to contribute effectively to organizational success. Proven ability to optimize supply chain operations, streamline processes, and drive operational excellence. Eager to leverage my expertise as a valuable asset while continuing to enhance my skills in a dynamic and challenging environment

Overview

5
5
years of professional experience

Work History

Area Manager

GoBolt
12.2024 - Current
  • Oversee daily operations across multiple locations to ensure efficient workflow and timely delivery of goods.
  • Lead and mentor a team of supervisors and frontline employees, setting performance goals and fostering a positive work environment.
  • Monitor inventory, supply chain processes, and ensure compliance with safety and industry standards.
  • Maintain strong client relationships, resolve customer issues, and implement strategies for continuous improvement.
  • Increased UPH from 90 per hour to 130 per hour by streamlining processes.
  • Manage budgets, drive cost-saving initiatives, and track performance metrics to meet company objectives.

Operations Manager

FedEx
09.2023 - 01.2025
  • Supervise daily operations, ensuring compliance with safety standards, company policies, and regulatory requirements
  • Recruit, train, and manage staff, providing leadership and performance feedback to maintain a motivated and efficient team
  • Develop and implement operational plans to meet service and performance goals, optimizing processes for efficiency and cost-effectiveness
  • Monitor package handling for accuracy and completeness, addressing any issues promptly
  • Ensure a high level of customer service by responding to inquiries and collaborating with customer service teams
  • Track key performance indicators and operational metrics, analyzing data to identify areas for improvement
  • Implement initiatives to enhance overall operational efficiency and contribute to continuous improvement efforts

Order Fulfillment Coordinator

Airfoam Industries Ltd.
08.2023 - 09.2024
  • Communicated with customers and sales representatives via email, telephone, and voicemail to ensure smooth order processing.
  • Coordinated with the planning team to review and confirm production requirements for orders.
  • Generated accurate sales and purchase orders in NetSuite, ensuring correct quantity, price, and product as per estimates.
  • Managed order fulfillment, acting as a liaison between sales, shipping, and customers, providing timely status updates.
  • Obtained ocean freight quotes and created necessary shipping, customs clearance, and freight documentation for overseas shipments.
  • Processed RMAs, NCRs, CARs, and credits, ensuring supervisor approval with complete and accurate supporting documentation.

Sr. Operations Administrator

FedEx Ground
04.2022 - 08.2023
  • Efficiently solved customer inquiries through effective problem-solving.
  • De-escalated issues using strong communication and critical thinking skills.
  • Investigated root causes of issues like missing packages, disputed deliveries, and damaged package reports, ensuring accurate decision-making.
  • Reviewed, researched, and entered data into various systems to support operational efficiency.
  • Organized workload to ensure the prompt delivery of packages.

Supply Chain Manager

Universal Precision Screws, India
01.2020 - 01.2021
  • Outlined and implemented effective supply chain strategies to enhance overall operational efficiency.
  • Supervised and managed a team of 20 individuals, ensuring the achievement of daily goals.
  • Demonstrated excellent interpersonal skills in interactions with vendors and the customer service team.
  • Collaborated seamlessly with the Sales Team to align operations with strategic targets.
  • Established and maintained positive relationships with vendors, fostering collaboration and ensuring mutual success.

Education

International Supply Chain Management -

Douglas College
08-2023

Master of Commerce -

Maharshi Dayanand University
01.2021

Bachelor of Commerce -

The University of Delhi
01.2019

Skills

  • Analytical strategy development
  • Effective team leadership
  • Six Sigma methodology
  • Skilled in project oversight
  • Inventory control expertise
  • Problem-Solving
  • Decision-Making
  • Communication
  • Customer Focus
  • Budget Management
  • Quality Assurance
  • Change Management
  • Risk Management
  • Vendor Relations
  • Negotiation Skills
  • SAP
  • NetSuite
  • OPS2
  • PITT3
  • MS OFFICE
  • EXCEL
  • GOOGLE WORKSPACE
  • OUTLOOK CALENDAR
  • WORKDAY

Timeline

Area Manager

GoBolt
12.2024 - Current

Operations Manager

FedEx
09.2023 - 01.2025

Order Fulfillment Coordinator

Airfoam Industries Ltd.
08.2023 - 09.2024

Sr. Operations Administrator

FedEx Ground
04.2022 - 08.2023

Supply Chain Manager

Universal Precision Screws, India
01.2020 - 01.2021

Bachelor of Commerce -

The University of Delhi

International Supply Chain Management -

Douglas College

Master of Commerce -

Maharshi Dayanand University

Similar Profiles

CREATE PROFILE
Keshav Kawatra