Keshav
Victoria,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Crew Member
Wendy's
Victoria, BC
12.2023 - Current
- Greeted more than 200 customers daily, consistently ensuring a positive dining experience.
- Achieved a 95% accuracy rate in taking and preparing customer orders, resulting in high customer satisfaction.
- Received multiple positive customer reviews for providing exceptional service and resolving customer concerns effectively.
- Contributed to maintaining a clean and organized dining area, restrooms, and kitchen, resulting in improved customer experience.
- Greeted more than 200 customers daily, consistently ensuring a positive dining experience. accuracy in money handling
Front Counter Attendant
Palagio Pizza
Victoria, BC
08.2023 - 12.2023
- Handled an average of 100 cash transactions daily with 100% accuracy in money handling.
- Exhibited excellent product knowledge and upselling techniques, resulting in a 15% increase in average order value.
- Ensured prompt resolution of customer complaints and concerns, maintaining a 90% customer satisfaction rate.
- Maintained a highly organized cashier station, improving efficiency and reducing customer waiting times.
Customer Representative
Reliance Trends
Karnal, NB
01.2023 - 07.2023
- Assisted a lot of customers daily, providing exceptional support, resolving inquiries, and ensuring high customer satisfaction
- Consistently achieved a high-level customer satisfaction rating based on post-interaction surveys
- Successfully handled complex customer issues, resulting in a reduction in escalated complaints.
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
Education
Diploma - Information And Computer Systems
Camosun College
Victoria, BC12.2025
High School - Computer Science
Delhi Public School
Delhi, India03.2022
Skills
- Customer Service
- Beverage Preparation
- Drive-Thru Operations
- Menu Memorization
- Customer Engagement
- Teamwork and Collaboration
- Point-of-sale transactions
- Cash Handling
- Taking Orders
References
References: Available upon request
Timeline
Crew Member
Wendy's
12.2023 - Current
Front Counter Attendant
Palagio Pizza
08.2023 - 12.2023
Customer Representative
Reliance Trends
01.2023 - 07.2023
Diploma - Information And Computer Systems
Camosun College
High School - Computer Science
Delhi Public School
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