Keshan Kiriharan
Oshawa,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Analyst position. Ready to help team achieve company goals. Excellent communication skills Exceptional organization and time management skills
Overview
6
6
years of professional experience
Work History
Control Centre Associate
Bell Canada
08.2022 - Current
- Monitoring and responding to incoming calls: Efficiently handled high volume of incoming calls, assessing the nature of each call and promptly directing it to the appropriate department or individual
- Coordinating service requests: Effectively managed service requests from customers, technicians, and other stakeholders, ensuring timely dispatch and resolution of issues
- Troubleshooting technical problems: Utilized technical knowledge and expertise to troubleshoot and resolve common technical issues encountered by customers, providing accurate and efficient solutions.
CAP 1 Associate
Walmart
04.2021 - 05.2022
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
Administrative Assistant
Reliable Consultants
05.2017 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
Toronto, ON04.2025
Skills
- Data Accuracy
- Customer Needs Assessments
- Zoning and Stocking
- Project Management
- Audit Processes
- Visual Assessment
- Complex Problem-Solving
Timeline
Control Centre Associate
Bell Canada
08.2022 - Current
CAP 1 Associate
Walmart
04.2021 - 05.2022
Administrative Assistant
Reliable Consultants
05.2017 - 06.2019
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
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