Summary
Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

Chelsie Pollock

Cardston,AB

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager in Training

Urban Planet
03.2023 - 06.2023
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.

Liquor Store Clerk

Wine&Beyond
07.2022 - 12.2022
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Greeted customers promptly and responded to questions.
  • Minimized product loss with proper rotation and handling of bottles, cans and cases.
  • Built and maintained productive relationships with employees.

Sales Associate

Value Village
05.2021 - 07.2021
  • Collected payments and provided accurate change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Increased purchase amounts by cross-selling with similar products.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.

Manager

Stitches
10.2020 - 12.2020
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Cashier

Canadian Tire
10.2019 - 01.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed refunds for worn, damaged and broken merchandise.
  • Learned roles of other departments to provide coverage and keep store operational.

Keyholder

Kernels Popcorn
09.2016 - 03.2017
  • Greeted and assisted customers to foster positive experiences.
  • Listened to customer needs to identify and recommend best products and services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.

Supervisor

Cafe O Play
08.2015 - 06.2016
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Complied with company policies, objectives and communication goals.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Key Holder

Second Cup
09.2014 - 05.2015
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Supported highest standards of conduct and service to support company reputation.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Provided customers with product details, coffee blends and preparation descriptions.
  • Input orders into point of sale system and handled customer payments.
  • Weighed, ground and packed coffee beans for customer purchase.

Cashier

M&M Meats
03.2014 - 06.2014
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Worked closely with front-end staff to assist customers.

Skills

  • Reliable and Responsible
  • Product Scanning
  • Credits and Refunds
  • Customer Transactions
  • Cleaning and Sanitizing
  • Staff Supervision
  • Cash Handling
  • Cash Register Operations
  • Honest and Dependable
  • Quality Assurance
  • Staff Leadership

Certification

  • AGLC Pro Serve

Languages

English
Professional Working

References

  • Julie Capis

Tel: (403)-340-0892

  • Heather Wilkinson

Tel: (587)-876-6471


Timeline

Manager in Training

Urban Planet
03.2023 - 06.2023

Liquor Store Clerk

Wine&Beyond
07.2022 - 12.2022

Sales Associate

Value Village
05.2021 - 07.2021

Manager

Stitches
10.2020 - 12.2020

Cashier

Canadian Tire
10.2019 - 01.2020

Keyholder

Kernels Popcorn
09.2016 - 03.2017

Supervisor

Cafe O Play
08.2015 - 06.2016

Key Holder

Second Cup
09.2014 - 05.2015

Cashier

M&M Meats
03.2014 - 06.2014

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Chelsie Pollock