Kesanet Weldeabzgi
Toronto,ON
Summary
Proven customer service expert from Sawa Restaurant & Lounge, adept in cash management and problem-solving, ensuring over 90% customer satisfaction. Demonstrates reliability and a professional demeanor, excelling in high-pressure environments. Achieved notable customer loyalty through empathy and efficiency, showcasing a blend of hard and soft skills vital for guest services.
Overview
1
1
Certification
Work History
Customer Service Cashier
Sawa Restaurant & Lounge
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Cleaner
Serve Green
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Cashier
Freta Store
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Diploma - Business Administration
Secondary School
Asmara06.2017
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Cash Management
- Cash handling expertise
- Order coordination
- Lot maintenance
- Positive and professional
- Problem-Solving
- Customer Assistance
Languages
English
Professional Working
Certification
- Project Management Professional (PMP)
Timeline
- Project Management Professional (PMP)
Customer Service Cashier
Sawa Restaurant & Lounge
Cleaner
Serve Green
Cashier
Freta Store
Diploma - Business Administration
Secondary School
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