Kerwin Deniel Vilan
Niagara Falls,ON
Summary
Dynamic professional with a proven track record, enhancing English communication skills and IT proficiency. Excelled in customer relations and problem-solving, boosting student engagement and customer satisfaction. Skilled in team supervision and computer literacy, achieving significant improvements in learning outcomes and operational efficiency.
Overview
12
12
years of professional experience
Work History
ESL Teacher
Bibo Global Opportunity
07.2019 - 08.2024
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
IT Instructor
University Of Cebu - Main Campus
08.2022 - 07.2023
- Facilitated group work among students to promote collaborative problem-solving skills essential in the IT field.
- Evaluated student progress regularly through assessments and feedback, adjusting instructional strategies as needed for optimal results.
- Collaborated with fellow instructors to develop innovative teaching methods, resulting in improved student engagement and comprehension.
- Enhanced IT proficiency among students by incorporating hands-on activities and real-world examples into lessons.
Site Supervisor
I-LTS Inc. Online Educational Services
08.2016 - 06.2019
- Trained new team members on site policies and procedures.
- Worked with personnel and managers to meet strict timelines.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Resolved issues among team members to keep employees on task.
Shipping Manager
FCQ World Wide, Inc.
09.2014 - 07.2016
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
Sales Technician
Enigma Technologies Inc.
10.2012 - 11.2013
- Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales process.
- Stayed updated on industry trends and competitor offerings, positioning our products as superior alternatives in the marketplace.
- Participated in trade shows and conferences, expanding brand awareness and generating new leads for the sales pipeline.
- Conducted product demonstrations, leading to a better understanding and increased interest among potential clients.
- Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
Education
Bachelor of Science - Information Technology
University of Cebu
Cebu City, Philippines10.2009
Skills
- Sales Strategies
- Customer Relations
- Customer Needs Assessment
- Multitasking Abilities
- Problem-solving abilities
- Team Supervision
- Verbal and written communication
- Interactive communication skills
- Computer Literate
Languages
English
Full Professional
Timeline
IT Instructor
University Of Cebu - Main Campus
08.2022 - 07.2023
ESL Teacher
Bibo Global Opportunity
07.2019 - 08.2024
Site Supervisor
I-LTS Inc. Online Educational Services
08.2016 - 06.2019
Shipping Manager
FCQ World Wide, Inc.
09.2014 - 07.2016
Sales Technician
Enigma Technologies Inc.
10.2012 - 11.2013
Bachelor of Science - Information Technology
University of Cebu
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