Summary
Overview
Work History
Education
Skills
Websites
Membership
References
Timeline
Generic

Kervin Kiel Valerio

North York,Canada

Summary

Dynamic professional with extensive experience at Canadian Fitness Professional Inc., specializing in customer service and conflict resolution. Demonstrated success in training and onboarding, resulting in improved team performance. Proficient in CRM software, effectively assessing client needs to enhance satisfaction and retention. Committed to fostering collaboration and delivering impactful solutions.

Overview

11
11
years of professional experience

Work History

Senior Member Experience Team Advisor

Canadian Fitness Professional Inc.
Toronto, ON
09.2021 - Current
  • Provided accurate information on canfitpro certifications, events, products, and services.
  • Delivered excellent customer service through efficient processing of member inquiries.
  • Served as primary contact for Member Experience Advisor queries and troubleshooting.
  • Supported Member Experience Advisors during peak call volumes to maintain service quality.
  • Assessed customer needs to enhance client satisfaction and retention rates.
  • Resolved complaints by offering timely solutions and ensuring follow-up for resolution.
  • Contributed to training and onboarding of new Advisors as required.

Store Clerk

Venus Movies
Scarborough, ON
02.2018 - 08.2021
  • Inspected deliveries and replenished shelves to maintain optimal stock levels.
  • Counted and stocked merchandise, ensuring compliance with inventory control tag requirements.
  • Stocked shelves with incoming shipments of products from vendors or suppliers.
  • Maintained records of inventory transactions such as purchases, returns, restocking fees.

International Senior Claims Assessor

Medilink (Thailand) Company Ltd
Bangkok, Thailand
03.2017 - 10.2017
  • Adhered to company and client guidelines throughout claims processing and closure activities.
  • Obtained comprehensive information for accurate evaluation of injury claims.
  • Participated in regular meetings with other assessors to discuss trends in customer service issues.
  • Compiled claim information, including medical records and police reports, to evaluate validity of claims.
  • Assessed damage or loss incurred by claimants according to insurance policies.
  • Assisted in training new employees in proper procedures for processing claims.

Private Duty Registered Nurse

Philippine General Hospital
Manila, Philippines
10.2015 - 01.2016
  • Facilitated medication management, educating patients and monitoring for side effects in collaboration with providers.
  • Assessed signs and symptoms indicating physiological and psychosocial changes in patient conditions.
  • Developed individualized care plans for each patient based on assessment results.
  • Provided direct patient care in accordance with established policies and procedures.
  • Coordinated with other healthcare professionals to provide comprehensive patient care.
  • Assessed patient health conditions and documented findings in medical records.

Registered Nurse Volunteer

Pasay city General Hospital
Pasay, Philippines
06.2014 - 09.2015
  • Conducted routine checks on patient vitals: blood pressure, blood sugar, heart rate.
  • Administered basic patient care, including bathing, grooming, and bedding changes.
  • Assisted with feeding activities to promote patient comfort and hygiene.
  • Facilitated communication between healthcare staff, family members, and other involved parties.
  • Assisted physicians in minor surgeries or procedures.
  • Evaluated nursing interventions for effectiveness and modified as needed.
  • Conducted physical exams for diagnosis and assessment of patient condition.

Education

Certified in Medical Device Reprocessing Techniques -

Medical Device Reprocessing Association of Ontario
Toronto, ON
06-2025

Certified in CPR C & AED -

Canadian Fitness Professional Inc.
Toronto, ON
06-2025

Advanced Diploma: Massage Therapy -

Centennial College
Scarborough, Ontario
08-2018

Health Studies & Communication Skills -

Centennial College
Scarborough, Ontario
08-2018

Bachelor of Science - Nursing

National University - Manila
Sampaloc, Manila
04-2013

Skills

  • Customer service and support
  • Conflict resolution
  • Training and onboarding
  • Inventory management
  • Team collaboration
  • CRM proficiency
  • CPR certification
  • Medical device reprocessing
  • Healthcare communication

Membership

  • canfitpro - Professional Member
  • MDRAO - Associate Member

References

References available upon request.

Timeline

Senior Member Experience Team Advisor

Canadian Fitness Professional Inc.
09.2021 - Current

Store Clerk

Venus Movies
02.2018 - 08.2021

International Senior Claims Assessor

Medilink (Thailand) Company Ltd
03.2017 - 10.2017

Private Duty Registered Nurse

Philippine General Hospital
10.2015 - 01.2016

Registered Nurse Volunteer

Pasay city General Hospital
06.2014 - 09.2015

Certified in Medical Device Reprocessing Techniques -

Medical Device Reprocessing Association of Ontario

Certified in CPR C & AED -

Canadian Fitness Professional Inc.

Advanced Diploma: Massage Therapy -

Centennial College

Health Studies & Communication Skills -

Centennial College

Bachelor of Science - Nursing

National University - Manila

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Kervin Kiel Valerio