Kerryann Fisher
Toronto,ON
Summary
Dynamic customer service professional with a proven track record at Esprit De Corp, enhancing customer satisfaction by 15%. Skilled in problem resolution and active listening, adept at managing high-pressure situations. Committed to fostering strong customer relations and delivering exceptional service, leveraging call center experience to exceed expectations.
Overview
17
17
years of professional experience
Work History
Stay at Home Parent
Fisher Household
04.2011 - Current
- Managed daily schedules and activities for children demonstrating strong organizational skills and time management.
- Actively communicate with teachers and caregivers to ensure the wellbeing and education of children, showcasing effective interpersonal skills.
- Developed problem-solving skills by addressing and resolving various challenges that arise in parenting.
- Utilized various software and applications for managing schedules, budgeting, and communication
- Demonstrated a strong work ethic by managing household responsibilities efficiently and effectively, reflecting dedication and reliability
Customer Service Representative
Esprit De Corp
07.2008 - 04.2011
- Contributed to the sales of a multi-million profit company by using profound customer service skills within a high pace environment
- Efficient in managing time to address customer requests promptly
- Increased customer satisfaction ratings by 15% within 6 months in the acts of proficiently understanding customer needs and concerns through attentive listening
- Resolved 95% of multiple customer inquiries simultaneously while maintaining quality service
- Skilled in operating a multi-line phone while maintaining clear communication and excellent customer service skills
- In-depth understanding of company products and services to assist customers effectively
Customer Service/Information Desk(Volunteer)
Humber River Hospital
11.2014 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Medical Office Administration
George Brown College
Toronto, ON06.2014
Skills
- Customer service
- Active listening
- Data entry
- Clerical support
- Customer relations
- Problem resolution
- Call center experience
Languages
English
Full Professional
Timeline
Customer Service/Information Desk(Volunteer)
Humber River Hospital
11.2014 - 04.2016
Stay at Home Parent
Fisher Household
04.2011 - Current
Customer Service Representative
Esprit De Corp
07.2008 - 04.2011
Diploma - Medical Office Administration
George Brown College
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