Kerry Ann Sweetgrass
Delta,BC
Summary
Dynamic Assistant Manager and Store Associate with a proven track record at Dollarama and Cheryl's Trading Post. Excelled in enhancing customer satisfaction and fostering team collaboration. Demonstrated expertise in merchandise display creativity and effective communication, significantly improving store operations and customer engagement.
Overview
11
11
years of professional experience
Work History
Store Associate
Cheryl's Trading Post
10.2022 - 12.2023
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Assistant Manager
Dollarama
01.2013 - 12.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Open/Close Store
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
GED -
Mount Royal University
Calgary, None06-2003
Skills
- Team collaboration
- Product display
- Customer service
- Organization
- Team leadership
- Merchandise display creativity
- Problem-solving acumen
- Effective communication
- Retail transactions processing
- Sales expertise
- Teamwork
- Positive customer engagement
- Multitasking
Languages
English
Timeline
Store Associate
Cheryl's Trading Post
10.2022 - 12.2023
Assistant Manager
Dollarama
01.2013 - 12.2015
GED -
Mount Royal University
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