Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kerry Survine

Oakland

Summary

Dynamic professional with extensive experience in hospitality and property management, notably at Proffered Talent. Proven track record in enhancing guest satisfaction through exceptional customer service and effective complaint resolution. Skilled in payment processing and time management, consistently exceeding expectations and fostering positive relationships to drive repeat business.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Proffered Talent
05.2023 - 07.2025
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Collected room deposits, fees, and payments.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
  • Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
  • Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
  • Assisted colleagues as needed for seamless operations across departments in the hotel setting.
  • Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
  • Ensured the security of guests'' personal belongings by managing key card access systems properly.
  • Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
  • Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
  • Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
  • Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained clean and organized front desk areas to uphold polished company image.

Property Manager

Lincoln Heights Apartments
08.2018 - 06.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.

Supervisor

Mira Vista Security
08.2018 - 06.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

Security Officer

Daniel Burnham Ct
02.2017 - 06.2020
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

Security Site Supervisor

American Guard Services
05.2017 - 09.2018
  • I Removed unauthorized persons from facility grounds.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.
  • Managed team schedules to provide effective security coverage for building needs.
  • Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
  • Maintained detailed logs of daily activities, providing accurate records for management review.
  • Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
  • Participated in ongoing professional development opportunities to stay current with industry best practices.
  • Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
  • Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
  • Wrote and submitted daily reports on security team operations.
  • Enhanced site security by implementing surveillance systems and conducting regular patrols.
  • Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
  • Provided guidance to security staff on appropriate courses of action for diverse situations.
  • Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
  • Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
  • Implemented access badge system, improving tracking of personnel movement within the facility.
  • Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
  • Evaluated performance metrics for security staff, providing constructive feedback for continuous improvement.
  • Performed routine maintenance checks on security equipment to ensure functionality and readiness.
  • Secured high-value assets through diligent monitoring of storage areas and adherence to strict protocols.
  • Assisted human resources with background checks on potential hires to maintain a secure workforce.
  • Developed comprehensive emergency response plans for various scenarios, ensuring preparedness in the event of an incident.
  • Streamlined reporting procedures, resulting in improved communication between security staff and management.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Monitored and approved access control systems for accessibility to authorized personnel.

Security Supervisor

Pro Guard Security
08.2014 - 06.2017
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Collaborated with management to develop security policies and procedures.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.

Education

Criminal Justice

University of San Francisco
San Francisco, CA
06.2022

Skills

  • Time management
  • Customer service
  • Hospitality services
  • Administrative skills
  • Problem-solving skills
  • Listening skills
  • Microsoft office
  • Complaint resolution
  • Payment processing
  • File management
  • Hospitality management
  • Guest relations
  • Cash handling
  • Word processing
  • Multi-line phone systems
  • Effective planning
  • Reservation management
  • Brand promotion

Certification

  • Area of expertise License - Timeframe
  • Certified Job Title, Company Name - Timeframe
  • Area of certification Training - Timeframe
  • Area of certification, Company Name - Timeframe
  • Licensed Job Title - Timeframe

Languages

English
Full Professional

Timeline

Front Desk Clerk

Proffered Talent
05.2023 - 07.2025

Property Manager

Lincoln Heights Apartments
08.2018 - 06.2021

Supervisor

Mira Vista Security
08.2018 - 06.2020

Security Site Supervisor

American Guard Services
05.2017 - 09.2018

Security Officer

Daniel Burnham Ct
02.2017 - 06.2020

Security Supervisor

Pro Guard Security
08.2014 - 06.2017

Criminal Justice

University of San Francisco

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Kerry Survine