Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
Kerry Moua

Kerry Moua

Elk Grove

Summary

Experienced Patient Service Representative at UCDH with a focus on healthcare and patient advocacy. Pursuing a pre-nursing major to transition into nursing, aiming to enhance patient care. Demonstrated ability to provide compassionate support in fast-paced settings, ensuring professionalism and efficiency. Committed to continuous learning for a successful nursing career.

Overview

5
5
years of professional experience

Work History

Patient Service Representative III

UC Davis Health
09.2025 - Current
  • Coordinated patient referrals between healthcare providers and specialists to enhance workflow efficiency.
  • Managed patient communications regarding referral status and appointment scheduling.
  • Assisted healthcare providers in processing referral requests to ensure timely outcomes.
  • Responded promptly to inquiries from patients, families, and healthcare professionals to provide customer support.
  • Communicated updates on referral status to patients, ensuring transparency throughout the process.
  • Resolved issues effectively to promote high customer satisfaction through knowledgeable service.

Patient Service Representative II

UC Davis Health
07.2023 - 09.2025
  • Oversaw front desk operations to ensure smooth patient flow and service delivery
  • Partnered with physicians and staff to enhance communication and patient care
  • Maintain accurate patient records and appointment schedules
  • Coordinate OEHC patient follow-up appointments on Agility
  • Answering and managing phone calls of Covid and OEHC Mainline
  • Supported operations at Occupational and Employee Health Clinic
  • Worked with EPIC, Agility, Teams, Microsoft Office and QYK

Lab Helper

UC Davis Health
01.2021 - 07.2023
  • Administered and facilitated COVID-19 testing in a safe and efficient manner
  • Prepared samples and specimens for timely processing and analysis
  • Sterilized equipment and testing materials to ensure safety for asymptomatic testing
  • Maintained sanitary environment to support accurate testing of medical supplies
  • Conducted asymptomatic testing procedures

Education

Bachelor of Science - Health Sciences

California State University, Sacramento
Sacramento, CA
12-2026

A.S. - Biology - Pre-Nursing

Cosumnes River College
Sacramento, CA
01-2024

High School Diploma -

Ronald E. McNair High School
Stockton, CA
05-2019

Skills

  • Electronic health record management
  • Medical terminology
  • Patient intake and scheduling
  • Office procedures and documentation
  • Customer service and conflict resolution
  • Effective communication skills
  • Staff development

Awards

Friends of Nursing Award

2023, 2024, 2025

Timeline

Patient Service Representative III

UC Davis Health
09.2025 - Current

Patient Service Representative II

UC Davis Health
07.2023 - 09.2025

Lab Helper

UC Davis Health
01.2021 - 07.2023

Bachelor of Science - Health Sciences

California State University, Sacramento

A.S. - Biology - Pre-Nursing

Cosumnes River College

High School Diploma -

Ronald E. McNair High School
Kerry Moua