Summary
Overview
Work History
Education
Skills
Timeline
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Kerry McLaughlin

Calgary

Summary

Detail-oriented and service-focused professional with extensive experience in administration, customer service, and office management. Skilled in preparing reports, handling invoicing, and supporting senior management. Proven ability to organize and prioritize tasks, communicate effectively with teams, and deliver results in fast-paced environments. Adept at working independently and as part of a team, with strong problem-solving and multitasking abilities.

Overview

12
12
years of professional experience

Work History

Bark Brigade

Self Employed
03.2019 - Current
  • Founded and managed an animal service business, overseeing all administrative tasks, customer interactions, and financial management.
  • Built long-term client relationships through exceptional service and problem-solving, demonstrating adaptability and business acumen.
  • Handled scheduling, invoicing, and procurement of supplies, ensuring seamless operations.

Personal Lines Account Executive

Del Fisher Insurance Inc.
04.2015 - 03.2019
  • Managed client accounts, renewals, and policy administration, ensuring accuracy and timely completion of tasks.
  • Handled client inquiries, maintained retention rates of 90%, and processed insurance documents, developing excellent multitasking skills.
  • Supported the office with administrative duties, such as sorting mail, managing correspondence, and processing payments.
  • Actively participated in team activities, helping to foster a positive and collaborative work environment.
  • Participated in ongoing training programs to stay current on industry trends and best practices.
  • Assisted clients with claims processing, providing guidance and support throughout the process.

Direct Writer/Insurance Adviser

TD Insurance Meloche Monnex
11.2012 - 04.2015
  • Processed client applications, endorsements, and renewals, providing administrative support in a high-volume office.
  • Analyzed sales metrics and client needs, contributing to the creation of targeted solutions and process improvements.
  • Developed strong communication skills by handling customer inquiries and resolving issues efficiently.

Education

Residential And Automotive Insurance License - Level 1 - Insurance

Insurance Institute of Alberta
Calgary, AB
2012

Skills

  • Administrative Support: Mail handling, scheduling, data entry, and report preparation
  • Payroll & Invoicing: Verifying payroll, processing invoices, and maintaining financial records
  • Communication: Skilled at answering customer inquiries and collaborating with team members
  • Time Management: Proven ability to prioritize tasks and meet deadlines in busy environments
  • Proficiency in MS Office: Excel, Word, and Outlook, with experience in tracking reports and data
  • Problem-Solving: Proactive in addressing challenges and offering solutions

Timeline

Bark Brigade

Self Employed
03.2019 - Current

Personal Lines Account Executive

Del Fisher Insurance Inc.
04.2015 - 03.2019

Direct Writer/Insurance Adviser

TD Insurance Meloche Monnex
11.2012 - 04.2015

Residential And Automotive Insurance License - Level 1 - Insurance

Insurance Institute of Alberta

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Kerry McLaughlin