Summary
Overview
Work History
Education
Skills
Timeline
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Kerry King

Whitby,ON

Summary

Dynamic customer service professional with a proven track record at Real Canadian Superstore, excelling in problem-solving and communication. Recognized for enhancing customer satisfaction through effective complaint resolution and maintaining an organized environment. Reliable and adaptable, I thrive in fast-paced settings, ensuring seamless operations and fostering positive client relationships.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Real Canadian Superstore
Whitby, ON
08.2021 - Current
  • Greeted customers and provided friendly customer service.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card transactions accurately and efficiently.
  • Complied with all health and safety regulations while performing job duties.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service by helping customers locate items they were looking for.

Receptionist

Daves Video and Audio
Whitby, Ontario
01.2020 - 05.2021
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Provided administrative support to staff members, including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Education

Bachelor of Arts - Humanities

York University
Toronto, ON
06-2023

Skills

  • Problem solving
  • communication
  • Adaptability
  • Emotional intelligence
  • Organization
  • Reliability and punctuality

Timeline

Customer Service Cashier

Real Canadian Superstore
08.2021 - Current

Receptionist

Daves Video and Audio
01.2020 - 05.2021

Bachelor of Arts - Humanities

York University

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