Kerry King
Ottawa
Summary
Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with a focus on clear communication and client support.
Overview
4
4
years of professional experience
Work History
Cashier
Real Canadian Superstore
08.2021 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adept at problem-solving, remaining calm under pressure, and effectively communicating with a diverse range of individuals
- Outstanding reputation for teamwork and commitment to delivering quality services to the communication
Receptionist
Daves Video and Audio
02.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- I responded to questions from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Bachelor of Arts - Humanities
York University
Toronto, ON06-2023
Skills
- Problem-solving
- Calm under pressure
- Effective communication
- Customer service
- Time management skills
- Cash handling
- Cleaning and sanitizing
Timeline
Cashier
Real Canadian Superstore
08.2021 - Current
Receptionist
Daves Video and Audio
02.2021 - 09.2021
Bachelor of Arts - Humanities
York University
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